In-Demand Help desk support Jobs in Parafield Gardens, Sa

Service Desk Analyst
Brennan IT —Greater Adelaide SA
- Weekend availability
- Azure
- Management
- Computer Science
Senior Integration Application Developer
Stratco —Gepps Cross SA
- Bachelor's degree
- APIs
- Employee assistance program
Receptionist
Bupa —Kilkenny SA
- Full-time
- Front desk
- Health insurance
2d
Assistant Facilities Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
8d
Car Carrier Transport Driver - Casual Position
SIXT Australia - VIC & SA —Greater Adelaide SA
- Weekend availability
- Communication skills
Quick Apply
Baker
Woolworths Supermarkets —Elizabeth SA
- Full-time
- Bakery
Assistant Workplace Services Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
Hire Controller
Kennards Hire —Trinity Gardens SA
- $72,000 a year
- Weekend availability
- Customer service
- Maintenance
- Time management
- Profit sharing
- Employee discount
1d
Assistant Workplace Experience Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
8d
Mobile Senior Lending Manager
Westpac —Greater Adelaide SA
- Full-time
- Sales
- Business development
- Time management
Assistant Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
8d
Administration Officer
SA Health —Adelaide Hills SA
- $64,195 - $67,154 a year
- Full-time
- Employee assistance program
1d
Asset Inspector/Operations Officer - Pennington
Pickles Auctions —Pennington SA
- Full-time
- Computer skills
- Communication skills
- Outdoor work
- Parental leave
- Employee assistance program
1d

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Service Desk Analyst

Brennan IT -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Adelaide. This role will require the candidate to be onsite at the client site up to 3 days a week in the Adelaide CBD. Due to the nature of the role, the successful candidate will need to have their own car and license. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

help desk support jobs in parafield gardens, sa

Service Desk Analyst

Senior Integration Application Developer

Receptionist

Assistant Facilities Manager

Car Carrier Transport Driver - Casual Position

Baker

Assistant Workplace Services Manager

Hire Controller

Assistant Workplace Experience Manager

Mobile Senior Lending Manager

Assistant Facilities Manager

Administration Officer

Asset Inspector/Operations Officer - Pennington

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