In-Demand Nbn™ Jobs

Customer Service Representative
Probe CX —Melbourne VIC
- Part-time
- Hybrid work
- CRM software
- English
- Research
6d
Emergency Capability Lead
NBN Co —Melbourne VIC
- Weekend availability
- Management
- Organisational skills
- Communication skills
- Parental leave
4d
Program Analytics Specialist
NBN Co —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Parental leave
4d
Application Security Analyst
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- SDLC
Technician - Field Service Electronics Technician
Axent —Yatala QLD
- Full-time
- English
- In-person
- Fuel card
- Professional development assistance
Quick Apply
13d
Solutions Consultant
Superloop —Melbourne VIC
- Hybrid work
- Computer Science
- Research
- Bachelor's degree
Senior Solution Architect
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- APIs
Retail Consultant
Telstra Business Technology Centre Perth South —West Lakes SA
- $65,000 - $95,000 a year
- Full-time
- Sales
- Master's degree
- POS
- Parental leave
IP Voice UC Operations
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- On call
- Computer Science
- Administrative experience
- Bachelor's degree
- Health insurance
- Parental leave
Program Database Specialist
NBN Co —Melbourne VIC
- Full-time
- SQL
- Analysis skills
- Communication skills
- Parental leave
4d
Electrical Designer
Millwell Services Pty Ltd —Mooloolaba QLD
- From $90,000 a year
- Full-time
- AutoCAD
- Electrical experience
- Bachelor's degree
Quick Apply
Senior Business Analyst
Optus —Macquarie Park NSW
- Data analysis skills
- Analysis skills
- Organisational skills
- Parental leave
- Employee discount
11d
Telecommunications Designer
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Construction experience
- Parental leave
- Employee assistance program
Quick Apply
Senior Project Manager
Optus —Macquarie Park NSW
- Customer service
- No degree
- Communication skills
- Parental leave
- Employee discount
11d
Customer Support Specialist
TPG Telecom —Hobart TAS
- Full-time
- Hybrid work
Security Architect
NBN Co —Melbourne VIC
- Full-time
- Agile
- AI
- Parental leave
5d
Service Desk / Onsite Engineer (MSP)
VISITS —Sydney NSW
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Work from home
Quick Apply
Field Sales
Select and Switch —South Melbourne VIC
- $25 - $35 an hour
- Full-time
- Sales
- Customer service
- Salesforce
- Fuel card
Quick Apply
Customer Onboarding Manager
TPG Telecom —Barangaroo NSW
- Hybrid work
- Analysis skills
11d
General Labourer
WV Technologies Pty Ltd —Brisbane QLD
- $31.19 - $36.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply

I want to receive the latest job alert for nbn™

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

nbn™ jobs near

Laborer jobs in Brisbane QLD

Operations Associate jobs in Melbourne VIC

Service Desk Engineer jobs in Sydney NSW

Customer Service Representative jobs in Melbourne VIC

It Field Technician jobs in Sydney Nsw

Sales Assistant jobs in Brisbane Qld

Field Sales Representative jobs in Brisbane Qld

Field Sales Representative jobs in Gold Coast Qld

Cra Graduate Program jobs in Melbourne Vic

Staff Specialist, Emergency Medicine $260,000 jobs in New South Wales

Gallagher Graduate Program 2027 jobs in Sydney Nsw

Marketing Specialist jobs in Sydney Nsw

Program Specialist jobs in Bribie Island Qld

Agricultural Laborer jobs in Camden Nsw

Laborer jobs in Narrabri Nsw

Construction Laborer jobs in Geelong Vic

Laborer jobs in Liverpool Nsw

Laborer jobs in Kangaroo Point Qld

Laborer jobs in Ferntree Gully Vic

Laborer jobs in Emerald Qld

Customer Service Representative

Probe CX -
Melbourne VIC

Apply Now

Job Details

Part-time
6 days ago

Benefits

Group activities

Qualifications

CRM software
English
Research
System security

Full Job Description

Are you a clear, professional communicator looking for a rewarding role that avoids exhausting, back-to-back phone lines? We are seeking 12 dedicated casual Customer Service Agents to act as vital guides for companies navigating official government support programs. You will leverage digital tools and knowledge centers to fuel business growth across Australia.

Key Details

Due to the nature of our government client's operations, applicants must be Australian Citizens
Hours & Schedule: Dynamic casual schedule running between 0 to 38 hours per week based on fluctuating business demand.
Roster Parameters: Operational shifts run strictly Monday to Friday between 8:00 AM and 8:00 PM (No standard weekends). True casual availability to assist at short notice when seasonal volume surges hit is highly valued.
Commencement Date: Monday, 27th July 2026.
The Training Blueprint: Your first 2 weeks consist of mandatory, comprehensive full-time training on-site from 9:00 AM to 5:00 PM, Monday to Friday.
The Hybrid Workflow: Upon graduating training and reaching operational competency, you will gain access to our hybrid model, working a minimum of 2 days per week in our Melbourne CBD office with the rest spent working comfortably from home.
Equipment Requirements: Probe CX provides your specialized headset. Agents must provide their own personal Windows-based PC/Laptop (Macbooks are incompatible due to system security protocols) hooked up via a hardwired NBN ethernet connection (no hotspotting or mobile tethering).

The Role

In this rewarding inbound customer position, you will be the first point of contact for businesses and individuals seeking information on federal grants, program updates, and business registration processes. This is a balanced, value-driven desk where you are given the time and administrative buffer to truly research answers, log freehanded call summaries, and solve problems.

Key Responsibilities:

Navigate Complex Knowledge Centers: Use advanced research skills to locate precise eligibility guidelines, troubleshooting parameters, and grant calculators to support callers.
Basic Technical Troubleshooting: Walk customers through standard online platform scripts to solve business registration portal or technical web issues, escalating cases to specialized IT desks when required.
Flawless Case Documentation: Log detailed, clear, and error-free interaction notes live on our CRM database, utilizing an administrative post-call wrap-up (ACW) window of under 5 minutes to categorize caller intent.
Uphold Government Compliance: Deliver clear information strictly in accordance with official department guidelines, acting with absolute data privacy, integrity, and professional diplomacy on every call.

What you'll bring

High-Level English Proficiency: Exceptional, flawless verbal and written English skills are a non-negotiable mandatory requirement for representing a premium government portfolio.
System Agility & Typing Accuracy: Strong computer literacy with the ability to navigate a CRM, web tabs, and multiple knowledge articles seamlessly without spelling or grammar errors.
Background Clearances: Must be an Australian Citizen and satisfactorily complete a comprehensive national criminal history police check prior to starting.
Preboarding Availability: Full availability through your initial 6 months on the floor, with no pre-planned extended international holidays or leave blocks accommodated during the onboarding lifecycle.

Why Join Us?

Access our comprehensive mental health and well-being resource platform (Sonder), empowering you with regular check-ins, confidential support, and clinical advice to stay balanced and thrive.
Access to everyday lifestyle savings: From technology, phone bills, fuel, and groceries to fashion, restaurants, and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Participate in fun group activities like Pizza/takeout days, Office Pajama days, and celebrate holidays and seasonal festivals in the office with food and games.
A respectful, inclusive, and ethical workplace culture that values integrity, honesty, and mutual support

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

About Probe

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

nbn™ jobs

Customer Service Representative

Emergency Capability Lead

Program Analytics Specialist

Application Security Analyst

Technician - Field Service Electronics Technician

Solutions Consultant

Senior Solution Architect

Retail Consultant

IP Voice UC Operations

Program Database Specialist

Electrical Designer

Senior Business Analyst

Telecommunications Designer

Senior Project Manager

Customer Support Specialist

Security Architect

Service Desk / Onsite Engineer (MSP)

Field Sales

Customer Onboarding Manager

General Labourer

I want to receive the latest job alert for nbn™

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected