In-Demand Consumer representative Jobs in Sydney, Nsw

Customer Service Representative
Tilray —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
7d
Sales Associate
Crocs —Homebush NSW
- Night shift
- Microsoft Word
- Microsoft Excel
- English
- Flexible schedule
4d
Retail Consultant | Aesop David Jones, Elizabeth Street | Part Time
l'Oréal —Sydney NSW
- Part-time
- Customer service
- Communication skills
- Opportunities for advancement
Quick Apply
Regional Consumer Healthcare Coordinator - ANZ
Norgine —Sydney NSW
- Full-time
- Analysis skills
- Organisational skills
- Marketing
Quick Apply
Aesop Assistant Store Manager | The Strand | Full Time
l'Oréal —Sydney NSW
- Full-time
- Management
- Merchandising
- Food service experience
- Opportunities for advancement
Quick Apply
14d
Customer Specialist – Insurance Claims
St Andrews's Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Seasonal Retail Consultant | Aesop Parramatta | Casual
l'Oréal —Parramatta NSW
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Sales Development Representative (SaaS)
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Sales
- AI
- Communication skills
- Gym membership
Quick Apply
Seasonal Retail Consultants | Aesop Macquarie & Myer Macquarie | Casual
l'Oréal —Blenheim Road NSW
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Aesop Assistant Store Manager | Warringah | Full Time
l'Oréal —Brookvale NSW
- Full-time
- Management
- Merchandising
- Food service experience
- Opportunities for advancement
Quick Apply
Technical Account Manager
Fiserv —Sydney NSW
- Full-time
- Computer Science
- SQL
- Analysis skills
Warfighting Capability Analyst
Anduril Industries —Sydney NSW
- Full-time
- Communication skills
Quick Apply
Field Sales Manager - NSW
Diageo —Sydney NSW
- Full-time
- Hybrid work
- Parental leave
- Employee discount
Associate Director, Customer Success
NielsenIQ —Sydney NSW
- Full-time
- Business development
- AI
- Communication skills
- Employee assistance program
Quick Apply
Sales Manager - Acquisition SMB
Uber —Sydney NSW
- Full-time
- CRM software
- Hospitality
- Management
Seasonal Retail Consultant | Aesop Warringah | Casual
l'Oréal —Brookvale NSW
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Seasonal Retail Consultant | Aesop Balmain | Casual
l'Oréal —Sydney NSW
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Sales Executive
Too Good To Go —Sydney NSW
- Hospitality
- Sales
- Salesforce
- Parental leave
- Employee assistance program
7d
Manager – Accounting Advisory
Scyne Advisory —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Senior Cost Accountant
Anduril Industries —Sydney NSW
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Quick Apply

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Customer Service Representative

Tilray -
Sydney NSW

Apply Now

Job Details

Full-time
7 days ago

Qualifications

CRM software
Salesforce
Supply chain
ERP systems
Logistics
Shopify
Administrative experience
Education
Bachelor's degree
Zendesk
Business Administration
Business
Associate degree
Communication skills

Full Job Description

About Tilray Brands, Inc.

Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.

Job Title

Customer Service Representative

Department

Supply Chain / Operations

Reports to

Operations Manager

Location

Sydney, Australia / Hybrid

Position

Full-time

Job Summary

The Customer Service Representative manages the end-to-end execution and fulfillment validation of all incoming customer orders. Operating as the primary commercial touchpoint, this role accurately processes and validates orders arriving via email, phone, and our Shopify storefront.

This position serves as the front-end data link to the wider supply chain; daily entry speed and accuracy directly drive downstream warehouse prioritization, inventory allocations, and logistics schedules to ensure maximum customer satisfaction.

Job Description

Role and Responsibilities

1. Multi-Channel Order Capture & Processing

Oversee and manage the end-to-end processing of all incoming orders via email, phone inquiries, and the Shopify online storefront.
Accurately transcribe and input manual phone and email orders into the core inventory/ERP tracking database with zero entry errors.
Monitor, validate, and release automated web orders flowing from Shopify, checking for fraud alerts, missing delivery data, or pricing discrepancies.
Issue order confirmations, invoices, and tracking links to customers immediately upon successful order entry.

2. End-to-End Order Management & Tracking

Monitor open orders daily from point of entry through to warehouse preparation, dispatch, and final delivery.
Track order fulfillment statuses to ensure adherence to established internal Service Level Agreements (SLAs) and shipping cutoff times.
Manage order modifications, cancellations, delivery address updates, and specialized packing requests before warehouse dispatch.
Investigate and resolve transit delays or carrier issues by communicating directly with external freight and courier partners.

3. Issue Resolution & Returns (Reverse Logistics)

Act as the direct point of contact for customer complaints regarding damaged goods, incorrect shipments, or missing items.
Process customer returns, replacements, and credits within Shopify and internal financial ledgers, ensuring strict adherence to company return policies.
Coordinate with warehouse operations to verify returned inventory condition before issuing refunds or alternative stock shipments.

4. Cross-Functional Collaboration & Master Data

Partner with the Supply Planner and Warehouse teams to verify real-time stock availability, allocation rules, and estimated backorder lead times.
Communicate recurring product issues, demand spikes, or mass order anomalies to the Demand Planner to assist in refining future forecast trends.
Maintain clean customer master profiles, ensuring correct delivery addresses, shipping preferences, and payment terms are permanently up to date.

Qualifications and Education Requirements

Education: Associate or bachelor’s degree in business administration, Communications, Supply Chain, or related discipline.
Experience: 1–2 years of experience in our administrative, retail, logistics, or operational support divisions
System Proficiency: Practical experience managing orders and customer profiles within a Shopify administrative backend or comparable e-commerce platforms.
Communication Excellence: Outstanding verbal and written communication skills with the ability to maintain composure during high-volume phone peaks and email backlogs.
Detail Orientation: High cognitive accuracy and data-entry speed needed to handle high volumes of alphanumeric SKU numbers and delivery details.
Tech Stack: Familiarity with Customer Relationship Management (CRM) ticketing software (e.g., Zendesk, Salesforce) or basic ERP inventory lookup systems.

Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.

Tilray does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Tilray or any of its subsidiaries, directly or indirectly, will be considered Tilray Brands, Inc. property. Tilray will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

Apply Now

Refine Your Search

consumer representative jobs in sydney, nsw

Customer Service Representative

Sales Associate

Retail Consultant | Aesop David Jones, Elizabeth Street | Part Time

Regional Consumer Healthcare Coordinator - ANZ

Aesop Assistant Store Manager | The Strand | Full Time

Customer Specialist – Insurance Claims

Seasonal Retail Consultant | Aesop Parramatta | Casual

Sales Development Representative (SaaS)

Seasonal Retail Consultants | Aesop Macquarie & Myer Macquarie | Casual

Aesop Assistant Store Manager | Warringah | Full Time

Technical Account Manager

Warfighting Capability Analyst

Field Sales Manager - NSW

Associate Director, Customer Success

Sales Manager - Acquisition SMB

Seasonal Retail Consultant | Aesop Warringah | Casual

Seasonal Retail Consultant | Aesop Balmain | Casual

Sales Executive

Manager – Accounting Advisory

Senior Cost Accountant

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