In-Demand Ict systems engineer Jobs in Canberra, Act

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Senior Security Engineer - SCEC
Mott MacDonald —Canberra ACT
You'll play a key role in shaping security solutions across a diverse range of projects, providing technical leadership, mentoring engineers and working closely…
7d

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Cisco Webex Contact Centre Engineer

FinXL -
Canberra ACT

Apply Now

Job Details

Contract

Qualifications

Management
Analysis skills
VoIP
Network protocols
APIs
AI

Full Job Description

Job details

Posted15 June 2026
SalaryNegotiable
LocationCanberra
Job type Contract
Discipline Cloud & Infrastructure
Reference90M0672561_1781488282

Job description

Cisco Webex Contact Centre Engineer

Work on mission-critical, large-scale cloud deployments via FinXL

FinXL Professional Services is a leading IT consultancy that partners with organisations to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Cisco Webex Contact Centre Engineer to join a high-performing team supporting a leading major enterprise telco client. This is a project-based engineering role, not an operational or support position, dedicated to a massive cloud transformation centred on the Cisco Webex Contact Centre (Webex CC) platform. You will be responsible for the high-level design, implementation, and management of the deployment, ensuring a strict zero-downtime execution strategy during cutover phases.

Key Responsibilities

Design & Implementation: Develop and deploy enterprise-grade Cisco Webex Contact Centre cloud solutions and perform technical design updates to the existing environment.
AI & Ecosystem Integration: Implement cutting-edge, AI-powered features (like virtual agents and conversation summaries) and connect the Webex CC platform with CRM systems and enterprise APIs.
Configuration & Omnichannel Routing: Configure complex Intelligent Voice Response (IVR) workflows, routing logic, queues, and seamlessly manage multichannel interactions across voice, digital chat, and email.
Risk Management & Documentation: Ensure zero impact through rigorous change management planning, and author comprehensive engineering documentation including implementation plans, rollback plans, and "as-built" documents.
Optimisation & Technical Validation: Analyse efficiency metrics to fine-tune routing workflows and monitor system performance using tools like Wireshark to troubleshoot SIP logs and network issues.

Skills & Experience Required

Engineer Profile: A proven track record as a project/deployment engineer with high-level integration and planning capabilities.
Cisco Webex Expertise: A very high degree of technical proficiency in Cisco Webex Collaboration products, specifically Webex Contact Centre administration, tenant configuration, and platform management.
Core Networking: Solid knowledge of VoIP technologies, SIP protocols, API integrations, and general networking protocols.
Problem Solving: Strong analytical, troubleshooting, and risk-mitigation skills within high-pressure, zero-downtime environments.

Eligibility

Visa/Residency Conditions: Applicants must be an Australian Citizen or Australian Permanent Resident.
Location & Clearance: Open to onshore candidates across Australia. No government clearance is required

Apply Now

Refine Your Search

ict systems engineer jobs in canberra, act

Cisco Webex Contact Centre Engineer

Senior Security Engineer - SCEC

SOE Integration Engineer

Cyber Security Specialists

Veteran Opportunities with Aurecon

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