In-Demand Senior developer microsoft Jobs in Cromer, Nsw

Senior Production Support Analyst - Payments (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Microsoft Outlook
- SQL
- Analysis skills
UiPath Engineer (Agentic)
Cognizant —Sydney NSW
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- Microsoft Excel
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- Master's degree
2d
Claims Automation Developer
Pacific Life Re (Australia) Pty Limited —Sydney NSW
- Full-time
- Microsoft Word
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- Annual leave
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12d
Lead Software Engineer
Karbon —Sydney NSW
- Computer science
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Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
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- Microsoft Excel
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Enterprise Account Executive (Banking, Financial Services, & Insurance)
Neo4j —Sydney NSW
- Azure
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10d
Showroom Management
King Living —Bondi Junction NSW
- Weekend availability
- Management
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- Microsoft Office
- Parental leave
- Employee assistance program
Quick Apply
11d
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
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Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
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- Microsoft Excel
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Reward Travel Team Manager
Firstclass.com.au —Sydney NSW
- Part-time
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Senior Solutions Engineer
Mixpanel —Sydney NSW
- Contract
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Quick Apply
2d
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
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Platform Engineer
Karbon —Sydney NSW
- On call
- Computer science
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- Annual leave
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Quick Apply

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Senior Production Support Analyst - Payments (Assistant Vice President)

Citi -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Outlook
IT service management
MongoDB
SQL
Analysis skills
ServiceNow
Leadership
Communication skills

Full Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Position Overview:
We are seeking a seasoned and highly motivated Senior Production Support Analyst to guide our payments hyper-care team. This role is pivotal in ensuring the unwavering stability, integrity, and performance of our mission-critical payment systems. The ideal candidate is a proactive leader and a sophisticated problem-solver with a robust technical background, exceptional communication skills, and a proven ability to thrive in a fast-paced, global environment. You will be responsible for not only technical resolution but also for leading a team and managing high-stakes stakeholder interactions.

Key Responsibilities:
Team Leadership & Management:

Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement.
Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness.

Escalation & Incident Command:

Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients.
Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution.

Stakeholder & Client Communication:

Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership.
Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence.

Technical & Strategic Oversight:

Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues.
Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability.

Process & Documentation:

Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices.

Required Qualifications:
Experience:

5-7+ years of experience in a production support role.

Technical Proficiency:

Strong hands-on experience with SQL (e.g., SQL Developer) and MongoDB (e.g., Compass).
Demonstrated expertise with enterprise monitoring tools, specifically ITRS Geneos and/or Grafana.
Deep experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.

Leadership & Communication:

Proven ability to lead a technical team, manage schedules, and handle escalations.
Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives.
Proficiency with standard corporate communication channels including Outlook and Microsoft Teams.

Analytical & Drive:

Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues.
A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure.

Desired Qualifications:

Domain Knowledge: Extensive experience in the payments domain is highly desirable.
End-to-End Understanding: A deep, architectural understanding of the entire payment processing flow.

#LI-Hybrid

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

senior developer microsoft jobs in cromer, nsw

Senior Production Support Analyst - Payments (Assistant Vice President)

UiPath Engineer (Agentic)

Claims Automation Developer

Lead Software Engineer

Frequent Flyer Points Advisors & Consultants

Enterprise Account Executive (Banking, Financial Services, & Insurance)

Showroom Management

Executive Assistant - Travel & Business Operations

Travel Product Coordinator at First Class Travel

Reward Travel Team Manager

Senior Solutions Engineer

After Hours International Airfare Consultants

Platform Engineer

I want to receive the latest job alert for senior developer microsoft in cromer, nsw

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