Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Metalcorp is looking for a Customer and Sales Support Specialist (Rural Products) (the position internally is known as Customer Service Officer) to join the Sales Team, based in Toowoomba. Metalcorp is a steel and aluminium distributor also specialising in rural products. It is the rural brand for the land with branches in regional locations and is trusted by customers for the quality of its products and the service of its people. The tailored product range includes specialised livestock handling equipment, building materials, structural and tubular steel, fencing, roofing, aluminium and more.
As a Customer Service Officer, you will be one of the faces of Metalcorp for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.
You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training.
What Will You Do?
As part of our sales team, you will:
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interact with our customers over the phone and email managing quotes and queries
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follow-up on quotations and inquiries converting these into sales opportunities
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nurture and grow business relationships with customers
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continuously look at new ways of improving the customer experience
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assist with stock control and presentation of the retail space
More About You
With a strong customer focus and willingness to grow and develop yourself in the role you will bring:
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experience working in a customer service/sales environment
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high attention to detail and ability to complete multiple tasks simultaneously
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excellent communication and interpersonal skills
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confidence to resolve issues effectively and efficiently
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a proactive approach in building constructive and effective relationships
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basic knowledge with Microsoft office and a willingness to undergo relevant training
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
Applications close Wednesday 29 July 2026.
