In-Demand Technical support Jobs in Knoxfield, Vic

IT Support
Keywords Studios —Box Hill VIC
- Full-time
- Azure
- Organisational skills
Quick Apply
7d
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
Junior Cloud Platform Engineer - Systems Administrator
Leidos —Scoresby VIC
- Full-time
- Management
- AWS
- Communication skills
- Annual leave
Service Desk Technician
ASSA ABLOY —Oakleigh VIC
- Azure
- Analysis skills
- Employee assistance program
- Employee discount
3d
IT Systems Administrator
ASSA ABLOY —Oakleigh VIC
- Full-time
- Azure
- Administrative experience
- In-person
IT Procurement Specialist
The Salvation Army —Blackburn VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Health insurance
- Parental leave
Service Desk Team Lead - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Agile
- Parental leave
- Employee assistance program
12d
IT Infrastructure Specialist | Jowett Motor Group (Full-Time)
Jowett Motor Group —Glen Waverley VIC
- Full-time
- Azure
- Administrative experience
- SharePoint
- Parental leave
- Employee assistance program
Quick Apply
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
ICT Technical Specialist
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
1d
Technical Support Officer CTBT
Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) —Yallambie VIC
- $92,450 - $97,052 a year
- Full-time
- Research
23h
Senior Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Annual leave
14h
Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
13h

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IT Support

Keywords Studios -
Box Hill VIC

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

TCP
Azure
Incident management
Microsoft Exchange
Technical support
IT infrastructure
ITIL
Organisational skills
VMWare
Problem management
vSphere
ESXi

Full Job Description

Company Description

Keywords Studios is a global provider of creative and technical services to the video games industry, with over 13,000 professionals across 70+ studios in 25+ countries. We support clients across the entire game lifecycle through four core Service Lines:

Create — Game development, art production, and audio
Globalize — Localization, localization QA, functional testing
Engage — Marketing, LiveOps, community, and player support
Media & Entertainment

We're constantly working with some of the worlds largest Publishers and most popular AAA games. Here in Australia we have offices located in Adelaide, Brisbane and Melbourne and employ about two hundred of Australia's leading game professionals.

Job Description

We are hiring an IT Support professional to join our Melbourne office. In this role, you'll provide high-quality technical support across the business, ensuring our teams have the technology and infrastructure they need to create exceptional games.

Reporting to the IT Operations Manager, you'll be responsible for delivering Level 2 support, managing endpoint devices, maintaining IT assets, and working with our regional and global IT teams to improve services and infrastructure.

If you enjoy solving technical challenges, improving IT services, and working in a collaborative, fast-paced environment, we'd love to hear from you.

Key Responsibilities:

Provide Level 2 technical support and act as the primary escalation point
Take ownership of technical user issues and drive them to resolution
Oversee the procurement, tracking, auditing, and secure disposal of studio hardware
Maintain accurate IT asset records and support compliance and audit requirements
Assist with infrastructure upgrades and technology improvement initiatives
Contribute to process improvements that enhance IT service delivery and operational efficiency
Collaborate with global IT teams on projects and best practices

Qualifications

Minimum 3 years' experience in an IT infrastructure or service support role
Experience resolving Level 2 technical support issues
Experience with:
- Windows desktop environments
- Microsoft 365 and Exchange
- Active Directory, Group Policy and Microsoft Entra ID (Azure AD)
- TCP/IP networking, VPNs, switches and firewalls
- Mac OS (desirable)
Exposure to virtualisation technologies such as VMware ESXi, vSphere or XCP-ng.
Working knowledge of ITIL practices including Incident, Problem and Change Management.
Strong organisational skills with the ability to manage multiple priorities.
A commitment to security, confidentiality and excellent customer service.

Additional Information

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.

Quick Apply

Refine Your Search

technical support jobs in knoxfield, vic

IT Support

Service Desk Analyst

Junior Cloud Platform Engineer - Systems Administrator

Service Desk Technician

IT Systems Administrator

IT Procurement Specialist

Service Desk Team Lead - Hybrid

IT Infrastructure Specialist | Jowett Motor Group (Full-Time)

Senior Systems Administrator

ICT Technical Specialist

Technical Support Officer CTBT

Senior Service Desk Officer

Level 2 IT Support Team Leader

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