In-Demand Anz Jobs | SimplyHired

Customer Service Consultants
Reapit ANZ —Milton QLD
- On call
- Customer service
- Communication skills
Quick Apply
Assistant Manager
ANZ Banking Group —Perth WA
- Full-time
- Finance
- Analysis skills
- Accounting
10d
Penetration Tester (Multiple Roles Available)
ANZ Banking Group —Melbourne VIC
- Full-time
- Master's degree
- APIs
- AI
Electrician
Level Group ANZ —Hume ACT
- $40 - $50 an hour
- Overtime
- Organisational skills
- Communication skills
Quick Apply
Events Specialist WA
Chartered Accountants ANZ —Perth WA
- Part-time
- Hybrid work
- Hospitality
- Management
- Salesforce
- Parental leave
4d
Senior Mobile (Kotlin/Swift) Developer - iOS/Android
Reapit ANZ —Sydney NSW
- Hybrid work
- Computer Science
- Engineering
- Systems design
Quick Apply
Townsville Residential Electrician - Great Team
Level Group ANZ —Townsville QLD
- $80,000 - $120,000 a year
- Overtime
- Leadership
- Fuel card
- Relocation assistance
Quick Apply
Asbestos & Demolition Labourer
ANZ Enviro —Malaga WA
- Urgently hiring
Maintenance Plumber
Level Group ANZ —Wagga Wagga NSW
- $85,000 - $90,000 a year
- Overtime
- Customer service
- Maintenance
- Plumbing
Quick Apply
Associate Director - Research & Analysis
ANZ Banking Group —Docklands VIC
- Full-time
- CAD
- Leadership
- Communication skills
11d
Technical Talent Acquisition Advisor
Reapit ANZ —Milton QLD
- Recruiting
- Organisational skills
Quick Apply
Home & Investment Lending Executive - Northern & Regional NSW
ANZ Banking Group —Tuggerah NSW
- Full-time
- Sales
- Communication skills
Assistant Relationship Manager, Brisbane/Gold Coast QLD, Suncorp Bank
ANZ Banking Group —Brisbane QLD
- Full-time
- Sales
- Analysis skills
- Organisational skills
Relationship Manager
ANZ Banking Group —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Teaching
5d
Assistant Relationship Manager, Dubbo NSW, Suncorp Bank
ANZ Banking Group —Dubbo NSW
- Full-time
- Sales
- Analysis skills
- Organisational skills
4d
Asbestos Removalist
ANZ Enviro —Malaga WA
- Urgently hiring
Accounts Receivable Officer - Hybrid
UCC Coffee ANZ —North Strathfield NSW
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Café
Site Reliability Engineer
Reapit ANZ —Milton QLD
- On call
- AWS
Quick Apply
Electrician &/or Refrigeration Mechanic Gloucester
Level Group ANZ —Gloucester NSW
- $38 - $65 a year
- Overtime
- Mechanic experience
- Leadership
Quick Apply
Business Lending Consultant
ANZ Banking Group —Brisbane QLD
- Full-time
- Sales
- Customer service
- Communication skills
13d

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Customer Service Consultants

Reapit ANZ
Milton QLD

Quick Apply

Job Details

Qualifications

Customer service
Call centre
Quality assurance
Communication skills

Full Job Description

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

As part of our Move Me In Team, you will be tasked with assisting our customers to move into their new property. You will:

Conduct daily outbound calls to new tenants to educate them about Move Me In Services and the assistance we can provide with connecting utilities whilst moving.
Educate customers on how to use our self-service platforms effectively.
Maintain accurate information in our database.
Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations
Work effectively as part of a high performing team.

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Experience in a call centre is preferred, however not essential.
Exceptional verbal and written communication skills, with a persuasive and engaging style to effectively convert potential customers.
Strong customer service orientation, with a keen interest in understanding customer needs and strategically meeting them to drive sales.
Flexibility and eagerness to learn new sales techniques, tools, and processes, and to adapt to changes in the call centre environment to enhance sales performance.
Ability to work collaboratively with colleagues, sharing best practices and contributing to a high-performing sales team environment
Demonstrate patience and creativity in overcoming objections and resolving customer issues, ensuring a positive customer experience and successful sales outcomes.

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

Handle Simple Inquiries: effectively manage basic customer inquiries and issues with the guidance of mentors.
Following Scripts: adhere to call scripts and protocols while adding a personal touch to customer interactions.
Adherence To Schedule: demonstrate punctuality and reliability by adhering to your assigned schedule.
Basic Metrics: aim to meet basic performance metrics, such as call handling time and first call resolution for simple issues.

Within 3 months:

Meeting Key Performance Indictors (KPI’s):
Call Volume: achieve over 10 calls per hour, demonstrating increasing efficiency.
Average Talk Time: maintain 25-30 minutes of talk time per hour to balance quality and productivity.
Conversion Rate: convert at least 25%-30% of customer conversations by the end of the month.
Connections: aim for 0.50-0.75 connections per hour, showcasing growing confidence and skill.
Quality Assurance Compliance: score well on call quality assessments and feedback sessions (80%-100%), reflecting a commitment to excellence.

Within 6 months:

Consistently High Key Performance Indictors (KPI’s) Scores:
Call Volume: maintain over 10 calls per hour, showcasing sustained performance.
Average Talk Time: maintain 30-35 minutes of talk time per hour, emphasising detailed and effective conversations.
Conversion Rate: convert at least 30%-40% of customer conversations by the end of the month, demonstrating advanced sales techniques.
Connections: aim for 0.75-1 connections per hour, indicating strong customer engagement
Quality Assurance Compliance: achieve high scores on call quality assessments and feedback sessions (90%-100), reflecting continuous improvement and dedication.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all
our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”

Quick Apply

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anz jobs

Customer Service Consultants

Assistant Manager

Penetration Tester (Multiple Roles Available)

Electrician

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Senior Mobile (Kotlin/Swift) Developer - iOS/Android

Townsville Residential Electrician - Great Team

Asbestos & Demolition Labourer

Maintenance Plumber

Associate Director - Research & Analysis

Technical Talent Acquisition Advisor

Home & Investment Lending Executive - Northern & Regional NSW

Assistant Relationship Manager, Brisbane/Gold Coast QLD, Suncorp Bank

Relationship Manager

Assistant Relationship Manager, Dubbo NSW, Suncorp Bank

Asbestos Removalist

Accounts Receivable Officer - Hybrid

Site Reliability Engineer

Electrician &/or Refrigeration Mechanic Gloucester

Business Lending Consultant

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