Senior Systems Officer (Computer Manager Grade 2)
Build digital solutions that support clinicians and patients across NSW – while enjoying hybrid flexibility and real career growth
- Permanent Full-Time Opportunity
- Hybrid flexibility for work-life balance | Chatswood, Charlestown
- Attractive salary, from $133,637 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, Sunday 19th July 2026
Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day.
Join the Team
As a Senior Systems Officer, this role is centred on the operation, optimisation, and continuous improvement of enterprise network, firewall, and Wi-Fi platforms, ensuring high availability, performance, and security across complex environments. Working closely with Product Owners and Principal Engineers, it translates customer needs and operational insights into actionable backlogs, while embedding agile practices to enhance support processes and service delivery. The position drives proactive problem management, technical leadership, and automation-led efficiencies, while acting as a key escalation point for complex incidents and enabling consistent standards through documentation, mentoring, and best practice guidance.
In this role, you will:
- Work collaboratively with Lead Support, Product Owners and Principal Engineers to understand product offerings, support processes, and operational requirements.
- Participate in internal and customer meetings to refine requests, manage tickets, and support resolution of customer issues.
- Analyse customer requests and translate them into actionable product backlog items, clearly communicating requirements to the Product Owner.
- Promote and embed an agile mindset within the support function through daily stand-ups, retrospectives, and continuous improvement practices.
- Prepare and deliver reports on service performance, highlighting key metrics, trends, and technical issues impacting delivery.
- Identify and drive improvements in Change and Event Management processes while ensuring compliance with organisational frameworks (e.g., NSW Health methodologies).
- Perform proactive problem management, including root cause analysis and resolution of complex technical issues to maintain system performance and reliability.
- Act as the technical escalation point for complex incidents across network, firewall, and Wi-Fi infrastructure, ensuring timely and effective resolution.
- Manage BAU operations across network environments, including monitoring, troubleshooting, configuration, and maintaining high availability, security, and performance.
- Provide technical leadership, mentoring, and knowledge sharing, while developing documentation, standards, and best practices to support consistent operations and team capability uplift.
View the position description and skill requirement document for more information.
About You
We are looking for someone who has:
- Extensive experience working in a senior support or engineering role, collaborating with Lead Support, Product Owners and Principal Engineers to understand product offerings, refine support processes, and translate customer requirements into actionable product backlogs.
- Demonstrated ability to manage and resolve complex technical issues, including acting as an escalation point, performing proactive problem analysis, and maintaining high availability and performance across network, firewall, and Wi-Fi infrastructure environments.
- Strong experience in developing reports, technical documentation, and best practice guidelines, with the ability to clearly communicate complex technical information to stakeholders and contribute to continuous improvement through change and event management processes.
Proven technical expertise across modern networking and infrastructure technologies (including VXLAN, EVPN, firewalls, DNS, load balancing, and monitoring tools such as SolarWinds and Splunk), combined with experience in automation (e.g. Python), Agile methodologies, and mentoring team members to build capability across the organisation.
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Need more information?
- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment
- Learn more about us at eHealth NSW
Why work at eHealth NSW
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
- Flexible work options
- Professional growth and career development
- Allocated day off per month
- Salary packaging
- Various health and wellbeing programs to support our team
How to apply
Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. Please ensure to address the following targeted question in your cover letter:
- Describe a Priority 1 or Priority 2 enterprise network incident that you personally led. Include the technologies involved (e.g. firewalls, routing/switching, load balancers, proxies or Wi-Fi), your role in resolving the issue, and the outcome achieved.
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!
For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Shannon C and quote REQ676571.
We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.
