JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Supporting our Federal Government client, you'll play a vital role in coordinating emergency management functions across a diverse portfolio of owned properties and leased premises. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this position is central to ensuring the safety, continuity, and operational excellence of critical facilities. You'll work closely with the Emergency Management Facilities Manager to administer and coordinate emergency management services, resolve on-site challenges with minimal disruption to business-as-usual activities, and maintain adherence to agreed programs and timelines. Your role involves partnering with stakeholders to deliver exceptional customer service, managing contractor performance, and serving as a key point of contact for emergency management matters. You'll also support the implementation of property risk management programs, ensure compliance with WH&S, environmental, and risk management policies, and maintain accurate records in property and compliance databases. This is a dynamic position for someone who thrives in fast-paced environments and is committed to keeping people safe while maintaining the highest standards of facility operations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an excellent opportunity to grow within the emergency management and facilities management field.
Coordinate emergency management services as delegated by the Emergency Management Facilities Manager, resolving on-site difficulties promptly with minimum disruption to business-as-usual activities
Manage contractor performance and work collaboratively with service providers to handle escalations related to client complaints, ensuring works are completed efficiently and to required standards
Deliver excellent customer service as the primary point of contact for emergency management matters, proactively engaging stakeholders and building effective relationships across client entities
Ensure compliance with all WH&S, environmental, and risk management policies and procedures, following established escalation and incident reporting procedures while assisting in property risk management program implementation
Complete, update, and maintain web-based management information systems, uploading property documentation and ensuring data accuracy to facilitate timely payment processing
Australian Citizenship (mandatory requirement) with strong administration and communication skills, demonstrating a customer service focus and keen attention to detail
Ability to manage multiple priorities concurrently within tight operational deadlines while working with minimal supervision and quickly grasping new concepts
Highly organized with excellent verbal and written communication skills, coupled with proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and internet research tools
Self-motivated, confident, and able to adapt to rapidly changing situations with efficient keyboard and data entry skills
Prior experience in facilities management, property management, hospitality, or a related field preferred, along with knowledge of local occupational health and safety requirements and critical facilities management
Location:
Remote –Adelaide, SA, Brisbane, QLD, Canberra, ACT, Melbourne, VIC, Perth, WA, Sydney, NSW
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
