- Exciting opportunity to work to innovate and improve business functions that deliver impact for the community
- Flexible, hybrid, supportive work environment
- Full time role Salary $136,121 - $152,407 plus super and RDO
Are you passionate about creating meaningful outcomes for customers, the organisation and the community? Are you an experienced leader with a strong track record of driving service improvement, fostering a culture of continuous improvement and using insights to inform better decision-making? The City of Boroondara is looking for a Coordinator Service Outcomes to lead the Service Outcomes team in their dynamic Strategy and Performance department.
A little bit about the role
In this impactful role, you will lead the development and delivery of frameworks and initiatives that strengthen operational effectiveness and support service delivery aligned to Council’s strategic objectives and community outcomes.
Leading a cross-functional Service Outcomes team, you will drive service and process improvement, customer insights and continuous improvement initiatives across the organisation. Working closely with leaders and teams, you will identify, prioritise and deliver improvements that enhance customer experience, organisational performance and service outcomes.
You will oversee Council’s improvement prioritisation methodology, embed benefits realisation practices, and lead the evolution of customer insights capability to support evidence-based decision-making and better service design.
With a strong focus on collaboration, innovation and measurable outcomes, you will build organisational capability and champion a culture of continuous improvement that delivers lasting value for our community.
A little bit about you
The successful candidate will have a proven track record leading cross-functional service and process improvement initiatives across diverse business areas and competing priorities.
You are a collaborative and influential leader who builds trusted relationships across all levels of an organisation to achieve shared outcomes.
Your strong analytical and problem-solving skills enable you to translate data, insights and customer feedback into practical recommendations and sustainable improvements. You are confident facilitating workshops, navigating complex discussions and presenting opportunities and outcomes to senior stakeholders.
You bring experience designing and implementing improvement governance frameworks, measuring and reporting benefits realisation, and applying structured methodologies such as Lean, Six Sigma, service design or related disciplines.
Most importantly, you are passionate about improving services, enhancing customer outcomes and delivering lasting value for the community.
Want to know more
You can connect further and gain a better insight into this opportunity by reviewing the Position Description
Employment requirements
- Applicants must have the right to work in Australia
- Preferred applicants will be required to undergo a National Police Record Check
How to apply
If you are an outcomes focused, strategic thinking leader, passionate about driving continuous improvement and have the skills and experience required, we would love to hear from you. Please submit your application online . All applications must be made via our online portal by
Sunday 26 July 2026. No applications direct to the hiring manager or from recruitment agencies will be considered.
For a confidential discussion about this position please
contact Nicole White, Manager Strategy and Performance on
[email protected]If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website borooondara.vic.gov/careers
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers
The City of Boroondara is committed to providing systems that are accessible to as many people as possible. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or [email protected] to allow us to help in any way we can.
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
#S-DNI
