In-Demand Field service technician technology systems Jobs in South Melbourne, Vic

Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
Data Centre Field Service Technician
Firmus Technologies —Melbourne VIC
- Weekend availability
- Maintenance
- AI
- Communication skills
4d
VIC – Corrosion Engineer
Corrosion Control Engineering (CCE) —Melbourne VIC
- Office
- Microsoft Office
- Computer skills
- Employee assistance program
Laboratory Technician 0.6 FTE 2027 Start
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Laboratory
- Leadership
- Office experience
12d
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Service Technician Domestic
Miele —Melbourne VIC
- $85,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
14d
Product Support Specialist - Electrical
Energy Power Systems Australia —Mulgrave VIC
- Communication skills
- Office experience
- Health insurance
- Parental leave
Service Technician
Otis —South Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
Chiller Service Technician
Johnson Controls —Scoresby VIC
- Overtime
- Schematics
- Maintenance
- HVAC
OT Field Technician
Yarra Valley Water —Melbourne VIC
- $104,016 - $110,735 a year
- Full-time
- Hybrid work
- Electrical experience
- Communication skills
- Annual leave
- Work from home
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Service Technician
Henry Schein Regional Trust —Parkville VIC
- Full-time
- CRM software
- Management
- Electrical experience
- Parental leave
10d
Radio Technician
CSE Global —Port Melbourne VIC
- Full-time
Quick Apply
Engineering Operations Technician
Amazon Corporate Services Pty Ltd - C17 —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
- Health insurance
- Employee assistance program
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
HVAC Service Technician
Johnson Controls —Scoresby VIC
- Full-time
- Electrical experience
- HVAC
- Leadership
Logistics Technician
Microsoft —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Field Services Audio Visual Technician
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Computer skills
2d
Customer & Installation Coordinator (Air Weigh)
e-max —Scoresby VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
- Employee discount
Quick Apply
Automotive Electrical Technician - STEDI
NAPA Auto Parts —Truganina VIC
- Full-time
- Assembly
- Communication skills
- Health insurance
- Parental leave

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Level 2 IT Support Team Leader

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Jira
ITIL Certification
WMS
Microsoft Office
Zendesk
IT support
POS
ServiceNow
Leadership
Communication skills
Intune
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Level 2 IT Support Team Lead plays a critical role in ensuring reliable, efficient, and user-centric technology support across the company’s retail footprint, warehouse environments, and corporate offices.
This role is responsible for leading a team of technicians, overseeing technology delivery across stores and workplace environments, and driving service improvements through standardisation, proactive support, and stakeholder engagement. The role spans both operational support (BAU) and implementation of modern workplace initiatives, including device management, end-user compute, POS systems, and collaboration tools.

Key Responsibilities will include:

Lead, mentor, and coordinate a team of support technicians covering retail, warehouse, and corporate sites.
Manage task allocation, rosters, escalation handling.
Provide leadership across incident response, relocations, and tech fit-outs.
Oversee deployment and lifecycle management of POS terminals, printers, mobile devices, and office tech.
2nd Level Support technology in-store (new store openings, refits, and closures) and ensure on-site readiness.
Lead the implementation and support of workplace AV, conferencing, and meeting room technologies.
Manage IT onboarding/offboarding processes, asset tracking, and returns.
Ensure consistent device builds (Intune Autopilot / Windows / iOS / mac OS) and compliance with company standards.
2nd Level support and troubleshoot key systems including: POS environments (hardware and software), Mobile Device Management (Intune), Collaboration platforms (O365, Teams, Zoom), Printing, Wi-Fi, VPN, and other user technologies.
Maintain strong communication with Store Ops and IT teams.
Identify improvement opportunities in service delivery and tech usability.
Support rollout of strategic projects (WMS, security upgrades, infrastructure modernisation).
Maintain accurate documentation and knowledge base articles for support teams and end users

To be successful you will ideally have:

Demonstrated 5+ years in an IT support/technical services role, including at least 2 years in a team leadership capacity.
Experience supporting retail store technology environments, including POS, printers, and mobile devices.
Familiarity with Microsoft Intune, Office 365, Active Directory, and MDM tools.
Proven ability to manage vendors and coordinate field support teams.
Experience in a retail or multi-site environment supporting POS, store networks, and handheld devices.
Proficiency in Microsoft 365, Windows 11, and endpoint management (Intune/Autopilot).
Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Management, or similar).
ITIL v3/4 Training or Certification
Have a Make it Happen Attitude
Strong interpersonal and customer skills with the ability to build relationships at all levels.
Excellent listening, verbal and written communication skills.
Take ownership of the incidents and see them to a satisfactory resolution.
Able to function and collaborate within a team and remain approachable always.
Retail Experience beneficial.

Why Join Accent Group?

Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

field service technician technology systems jobs in south melbourne, vic

Level 2 IT Support Team Leader

Data Centre Field Service Technician

VIC – Corrosion Engineer

Laboratory Technician 0.6 FTE 2027 Start

Service Desk Analyst

Service Technician Domestic

Product Support Specialist - Electrical

Service Technician

Chiller Service Technician

OT Field Technician

Data Center IT Support Engineer, MEL - DCO

Service Technician

Radio Technician

Engineering Operations Technician

Technical Services Support

HVAC Service Technician

Logistics Technician

Field Services Audio Visual Technician

Customer & Installation Coordinator (Air Weigh)

Automotive Electrical Technician - STEDI

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