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Recruit Fire Communications Officer (Call Taker/Dispatcher) - 2027

Queensland Government -
Brisbane QLD

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Job Details

Permanent | Part-time | Full-time
2 days ago

Qualifications

Hazmat
Certificate III
Blue Card
First Aid Certification
Communications

Full Job Description

Our Fire Communications Officers:

* Respond to emergency calls from people dialing Triple Zero (000).
* Dispatch fire crews and resources to emergency incidents.
* Accurately record incident details in real time to ensure effective response coordination.
* Enjoy opportunities for career development and further study while supporting Queensland communities.

Purpose of the role

The Fire Communications Centres (Firecoms) are responsible for emergency call taking, dispatching on-scene communications, coordinating and managing QFD resources. They also monitor fire alarms, process general and non-urgent enquiries update data and collate reports and documentation.

Staff are trained in incident management systems, hazardous materials and technical rescue operations, attend training exercises and can be deployed both nationally and internationally.

Current Queensland Fire Department employees and volunteers must apply via their internal careers site

Permanent Full Time positions available in Rockhampton, Cairns, Toowoomba. Permanent Part time positions available Brisbane, Sunshine Coast, Townsville.

Mandatory requirements

* Currently holds a valid Blue Card (from Blue Card Services), with attached evidence to support
* Australian Citizenship, New Zealand Citizenship or Australian Resident Status
* Have or ability to obtain Certificate III in Public Safety (Emergency Communications Centre Operations)
* Ability to successfully complete training programs of the Communications Training and Professional Development Program (CTPDP) at the prescribed level.

Desirable requirements

* Typing speed of 45 wpm with 95% accuracy.
* Have or ability to obtain a Apply First Aid and CPR Certificates.

Your key accountabilities

* Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information.

* Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be dispatched.

* Dispatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives.

* Maintain and update all incident information in the centre's computer aided dispatch system, continually monitor progress, support and liaise with operational staff until completion of incident.

* Complete required post incident administration including provision of information and reports to stations and other agencies and organisations.

* Monitor alarm signals and respond in accordance with Communications Doctrine and Directives.

* Provide mentoring and guidance on the job to new staff.

* Contribute to improvement of operational and administrative systems and procedures.

* Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining and updating communications technology.

* Undertake general administrative and project duties as allocated eg; maintaining and updating resource information; portfolio activities, regular tests of systems and communications equipment.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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