In-Demand General mechanic Jobs in Parramatta, Nsw

Technical Support Technician
Temperzone —Blacktown NSW
- Full-time
- Remote
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- Systems design
- HVAC
- Employee assistance program
Quick Apply
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Technical Support Technician

Temperzone -
Blacktown NSW

Quick Apply

Job Details

Full-time

Benefits

Employee assistance program

Qualifications

Customer service
Systems design
Technical support
HVAC
Communication skills
Air conditioning

Full Job Description

Company Description

Welcome to Temperzone!

As the recipient of the 2022 ARBS Product Excellence Award, we take pride in being Australasia's longest-serving air conditioning manufacturer. Our legacy of quality and dedication to eco-friendly initiatives shines through in our globally acclaimed products. At Temperzone, our culture and values define who we are, forming the backbone of all we do.

Job Description

About the role

As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike. Joining our team means working with Hitachi and Temperzone products, where you can bring your refrigeration tech experience to the forefront.

Key Responsibilities Include

Offering general and technical support for all Hitachi products in the Australian market.
Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
Liaising with service agents, contractors, and consumers to ensure seamless support.
Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
Conducting training sessions on Hitachi products—internally and externally—and hosting product seminars as per set schedules.
Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
Assisting the warranty team with parts or technical inquiries and evaluating service agents.
Demonstrating product operations and commissioning processes to installation/service contractors as required.

Qualifications

What you will bring to the role

Minimum 10 years’ experience in the air conditioning industry with strong technical knowledge of system design
Proven HVAC service, diagnostic, and commissioning experience, including system controls and mechanics
Excellent verbal and written communication skills with a strong customer service focus
Ability to lead, mentor, and share technical knowledge with internal teams and external partners
Experience resolving customer disputes and providing practical, solutions-focused support
Strong understanding of installation best practices and relevant industry codes
A collaborative, team-oriented mindset with the ability to work independently and manage priorities effectively

Additional Information

Why Join Us?

A very passionate and supportive team with an enjoyable working environment
We offer solid support in sales and technical excellence - let us help you grow your career!
Work for a globally recognised and privately owned brand with job security
Employee Assistance Program – free counselling and wellbeing support

Important Information

A pre-employment medical check and national police check are required.
Applicants must have the right to work in Australia.
We kindly request no agency applications.

We are proud of what we do, and we’re looking for someone who shares our passion for excellence and innovation. If this sounds like the role for you, we’d love to hear from you!

Apply Now and Join the Temperzone - Hitachi Team!

Quick Apply

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