The Supply Chain Officer supports CAPS Australia’s supply chain operations by coordinating procurement administration, logistics activities, inventory processes, and warehouse support functions. The role ensures the accurate and timely processing of supply chain transactions, effective coordination of freight and logistics, and prompt resolution of operational issues.

Role Scope:

This is a cross-functional role working across supply chain, warehouse, and branch operations. The position works closely with internal stakeholders including supply chain, sales, service, and warehouse teams, as well as external suppliers and freight providers.

Duties and Responsibilities:

Supply Chain Administration & Coordination

Manage document control systems (UMANGO)?? and maintain accurate records

Administer quarantine stock processes and compliance requirements

Manage damage in transit and insurance claims

Investigate shipment and order discrepancies

Process domestic and international freight invoices

Support supplier onboarding and data setup

Maintain and improve supply chain processes and procedures

Assist with stocktakes and inventory accuracy

Logistics & Freight Coordination

Coordinate freight bookings, returns, and transfers

Track freight movements and manage delays

Maintain container tracking (FCL/LCL) data

Organise container deliveries

Source freight quotations

Manage POD requests

Investigate freight issues

Warehouse & Inventory Support

Provide warehouse admin support including picking and receipting

Assist with stock discrepancies and inventory control

Support warehouse organisation and bin locations

Provide relief storeperson support when required

Branch & Administrative Support

Manage incoming and outgoing mail

Maintain stationery supplies

Provide general branch admin support

Relationships:

Internal:

Supply Chain Manager – for reporting, priorities, issue escalation, and workflow coordination

Supply Chain team – for procurement administration, inventory processes, and supply chain transactions

Warehouse team / Storepersons – for receipting, picking, stock discrepancies, bin locations, and stocktakes

Branch operations / Branch staff – for day-to-day administrative support and coordination of branch activities

Sales team – for order coordination, customer requirements, and resolving shipment/order discrepancies

Service team – for operational support, parts availability, and logistics coordination

Finance / Accounts team – for freight invoice processing, claims, and transaction accuracy

External:

Suppliers / Vendors – for supplier onboarding, data setup, purchase support, and order follow-up

Freight providers / Carriers – for bookings, delivery coordination, POD requests, tracking, and issue resolution

Logistics providers / Transport companies – for domestic and international freight movements, returns, and transfers

Insurance providers – for damage in transit and claims management

Qualifications, Experience, Knowledge, Skills, and Abilities:

Supply chain or logistics experience

ERP system experience (Pronto preferred)

Microsoft Office proficiency

Strong communication and organisation skills

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