In-Demand Managed services analyst Jobs in Parramatta Nsw

Senior Application Support Analyst | Sydney
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Computer Science
- Customer service
- Parental leave
- Employee discount
Quick Apply
Managed Services Analyst
FIS Global —Sydney NSW
- Full-time
- Hybrid work
- Maintenance
- SQL
- Analysis skills
- Health insurance
12d
Third Party Risk Analyst
TAL —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- AI
Cybersecurity Analyst
Intelliworx Managed IT Pty Ltd —Norwest Business Park NSW
- $70,000 - $80,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick Apply
SaaS Implementation Project Manager - Remote - Expression of Interest
Employment Hero —Sydney NSW
- Full-time
- Remote
- Management
- AI
- Communication skills
- Parental leave
Quick Apply
14d
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
ITSM Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
13d
Business Insights Analyst
NSW Rural Fire Service —Sydney Olympic Park NSW
- $104,323 - $115,110 a year
- Temporary
- Hybrid work
- Supervising experience
- Recruiting
- Annual leave
7d
Business Improvement Analyst - Fixed Term
Datacom —Sydney NSW
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Parental leave
- Employee discount
Quick Apply
IT Service Delivery Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick Apply
Technical Analyst
Link Group —Parramatta NSW
- Hybrid work
- Systems design
- Microsoft Office
- SQL
- Parental leave
- Employee assistance program
7d
Revenue Analyst
Accor Apartments & Realty —Sydney NSW
- Part-time
- Hospitality
- Microsoft Excel
- Management
Program Analyst & Coordinator
Solventum —North Ryde NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Transactional Banking Services Analyst
Department of Education —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
- Opportunities for advancement
13d
Analyst – Energy, Resources and Infrastructure
BNP Paribas —Sydney NSW
- Full-time
Data Analyst
Babcock International —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- No degree
- Parental leave
Customer Operations and Billing Analyst
DXC Technology —Macquarie Park NSW
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
- Employee assistance program
Tax Analyst – Global Employer Services
RSM —Sydney NSW
- Full-time
- Cleaning
- Analytics

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managed services analyst jobs near parramatta nsw

Senior Application Support Analyst | Sydney

Datacom -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee discount

Qualifications

ITIL Foundation
ITIL Certification
Management
Computer Science
Incident management
Customer service
Construction
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
Problem management
Construction experience
Application support
Communication skills
Help desk

Full Job Description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

As a Senior Application Support Analyst, you will play a key role in ensuring the optimal operation, maintenance and ongoing support of critical business applications across multiple managed clients. Working within the Application Management team, you’ll provide 2nd and 3rd level support, manage incidents and problems, and work closely with internal teams, customers and third-party vendors to deliver high-quality service outcomes aligned to SLAs.

This is a varied and hands-on role where you will contribute to application support, service improvements, change management activities, service transitions and project initiatives. You’ll also have the opportunity to apply your technical expertise, analytical capability and customer-focused approach to solving complex issues and improving operational performance.

What you’ll do

As a Senior Application Support Analyst you will be focused on:

Managing day-to-day incidents, service requests and problem management activities across multiple client applications
Providing 2nd and 3rd level application support in line with agreed SLAs and service outcomes
Supporting and coordinating with internal teams and third-party vendors to resolve technical issues and deliver change activities
Monitoring support issues, project deliverables and milestones to ensure timely resolution and delivery
Participating in an on-call roster to support a 24/7 support environment
Proactively identifying opportunities for service improvements and operational efficiencies
Supporting service transitions into support, including documentation reviews and knowledge base creation
Contributing to projects and enhancements across business analysis, testing, implementation or development activities
Maintaining accurate ticketing system updates throughout the incident and request lifecycle
Building strong relationships with customers and stakeholders while delivering

What you’ll bring

Required experience:

5+ years’ experience in information technology, systems support, systems integration or consulting
Strong experience in application support, incident management and problem management environments
Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly
Experience working with customers, stakeholders and third-party vendors in a support environment
Strong analytical, problem-solving and organisational skills
Excellent written and verbal communication skills with both technical and non-technical audiences
Ability to manage competing priorities and work across diverse technologies and client environments
Strong customer service and relationship management skills
Bachelor’s degree in Computer Science, Technology or a related discipline

Nice to have:

Experience working within a Tier 2 Service Provider environment
Understanding or exposure to ITIL frameworks and processes
ITIL Foundation certification or relevant IT certifications
Experience in Help Desk or Service Desk customer support environments
Previous vendor management experience
Customer service training or qualifications
Construction industry/applications preferred

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact

Quick Apply

Refine Your Search

managed services analyst jobs in parramatta nsw

Senior Application Support Analyst | Sydney

Managed Services Analyst

Third Party Risk Analyst

2027 DXC Technology Graduate Program Australia

Cybersecurity Analyst

SaaS Implementation Project Manager - Remote - Expression of Interest

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

ITSM Analyst

Business Insights Analyst

Business Improvement Analyst - Fixed Term

IT Service Delivery Analyst

Technical Analyst

Revenue Analyst

Program Analyst & Coordinator

Senior Transactional Banking Services Analyst

Analyst – Energy, Resources and Infrastructure

Data Analyst

Customer Operations and Billing Analyst

Tax Analyst – Global Employer Services

I want to receive the latest job alert for managed services analyst in parramatta nsw

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