In-Demand Junior technical support analyst Jobs

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Junior Systems Analyst

RACV -
Melbourne VIC

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Job Details

Permanent | Full-time

Benefits

Insurance services

Qualifications

Management
Microsoft Exchange
Administrative experience
ServiceNow
Communication skills

Full Job Description

Melbourne, Victoria | CBD Head Office

Permanent Full Time | Hybrid Working

Competitive Salary | Attractive Discounts on RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the opportunity

We're looking for a Junior Systems Analyst to join our Technology Platforms team. This is an excellent opportunity for someone early in their infrastructure career who is eager to learn, develop their technical skills and build a long-term career within a supportive and collaborative environment.

Reporting to the Infrastructure Operations Manager, you'll play an important role in supporting RACV's core technology systems and services. Working closely with the Systems Administration and Service Desk teams, you'll help ensure our technology environment remains secure, reliable and efficient.

Key responsibilities include

Managing user onboarding, offboarding and access changes across Active Directory, Microsoft 365 and Exchange environments

Provisioning and supporting mailboxes, distribution groups and access permissions

Triaging and resolving Level 3 infrastructure support tickets escalated from the Service Desk

Assisting with troubleshooting access, email, file share and system administration issues

Supporting Windows Server environments, Group Policy administration and routine infrastructure maintenance activities

Participating in patching, system maintenance and operational improvement initiatives

Maintaining accurate documentation and supporting audit, compliance and security requirements

Identifying opportunities to automate manual tasks and improve operational efficiency

What you’ll need to be successful

This is an entry-level opportunity, so we're more interested in your attitude, curiosity and willingness to learn than having every technical skill from day one.

You'll ideally have

Some experience in a Service Desk, Support or UAM role

Understanding of user access management, mailbox administration and group management

Knowledge of Microsoft technologies including Entra ID, AD, Exchange and Microsoft 365 administration

Use of Service Now or similar ticketing system.

Strong problem-solving skills and a customer-focused mindset

A proactive approach to learning and continuous improvement

Excellent communication and stakeholder engagement skills.

There’s so much on offer when you join RACV

A flexible, informal work environment that supports balance between work and home

Generous discounts on home and car insurance policies and RACV roadside care

RACV Club membership and great discounts across RACV resorts

Monthly-updated discounts from a wide range of corporate partners

Our difference

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Apply Now

Refine Your Search

junior technical support analyst jobs

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