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Customer Service Representative

Machter Autoparts
Dandenong VIC

Quick Apply

Job Details

Full-time
$60,000 - $68,000 a year
8 days ago

Benefits

Employee discount
On-site parking

Qualifications

Mandarin
Customer service
Logistics
Microsoft Office
Administrative experience
Organisational skills
Front desk
Communication skills
Office experience

Full Job Description

Customer Service Representative

Dandenong South, VIC

Full-Time

Company Description

Since 2012, Machter Autoparts has built a strong reputation as a trusted importer and wholesaler of aftermarket automotive parts. We supply a wide range of components for 4WDs, Utes, SUVs, and passenger vehicles, covering popular makes such as Holden, Ford, Toyota, Nissan, Mitsubishi, and many more.

With continued growth across New South Wales, Victoria, Queensland and internationally, we are seeking a reliable and motivated Customer Service Representative to become the first point of contact for our customers and support our daily operations.

About The Role

Every day is different in this role. You will assist customers, support internal teams, and help keep our office running smoothly.

You will be the first point of contact for customers over the phone, while coordinating closely with sales, warehouse, and operations teams to ensure enquiries and orders are handled efficiently.

This role plays an important part in our daily operations, and we are looking for someone who is reliable, professional, and committed to providing excellent customer service every day.

As our company continues to grow, this position offers real opportunities for long-term career development within the business.

Key Responsibilities

Answering calls and responding to customer enquiries professionally and efficiently
Processing orders, forms, applications, and customer requests accurately
Managing relationships with existing customers by providing excellent support
Identifying and addressing customer needs to enhance satisfaction and loyalty
Maintaining up-to-date knowledge of company products and services
Coordinating with sales, warehouse, and operations teams to streamline order flow
Monitoring and reporting customer feedback or service issues
Ensuring compliance with company procedures and service standards
Supporting continuous improvement of customer service processes

What We Are Looking For

We are looking for someone who is friendly, organised, and confident in dealing with customers.

Minimum requirements

At least 1 year of experience in customer service, reception, or office administration (highly preferred)
Strong communication skills both in person and over the phone
Excellent organisational skills and attention to detail
Ability to multitask in a busy environment
Good working knowledge of Microsoft Office

Highly regarded

Experience in automotive, wholesale, or logistics industries
Experience handling orders, invoices, or customer accounts

If you have less experience but believe you would excel in this role, we still encourage you to apply.

Why Join Us?

Are you someone who enjoys talking to people and naturally makes customers feel welcome?

At Machter Autoparts, customer service is at the heart of everything we do. We are looking for someone who is friendly, confident, and genuinely enjoys helping people, whether it’s greeting customers, answering calls, or resolving enquiries quickly.

Our team operates in a collaborative structure, where everyone works closely together and supports one another. Many of our team members have been with us for years, creating a workplace that feels more like a close-knit team than a large corporate environment.

We believe that when our team feels supported and connected, they can deliver the best possible service to our customers.

As the company continues to grow across Australia and internationally, you will also have real opportunities to grow within the business and take on greater responsibilities over time.

This Role May Not Be Suitable If You

Prefer working independently with minimal interaction
Dislike speaking with customers regularly
Are uncomfortable working in a fast-paced environment with multiple tasks

What We Offer

Competitive salary
Performance incentives
Staff discounts on automotive parts and accessories
Onsite parking
Comfortable office environment with coffee, snacks, and refreshments
Supportive team culture where your contribution is recognised
Career development opportunities within a growing international business

About Machter Autoparts

Machter Autoparts specialises in supplying affordable and high-quality aftermarket automotive parts to customers across Australia and globally.

Our product categories include:

Engine and mechanical components
Suspension and steering systems
Heating and cooling systems
Electrical and lighting components
Automotive accessories and replacement parts

How To Apply

You don’t need to be a car expert to join us.

If you enjoy helping customers and want to grow with a supportive and fast-growing company, we would love to hear from you.

Click Apply Now to join the Machter team.

Job Type: Full-time

Pay: $60,000.00 – $68,000.00 per year

Language:

Mandarin (Required)

Work Location: In person

Quick Apply

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