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Cloud Support Associate Apprentice, Support Engineering

Amazon Web Services Australia Pty Ltd -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Computer Science
Certificate IV
Engineering
Senior Secondary Certificate of Education
AWS
Diploma
Information Technology

Full Job Description

DESCRIPTION

The Cloud Support Apprenticeship Program is for Australian Permanent residents who are passionate about technology and looking to start their career in the cloud.

A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.

Are you interested in multiple technologies and working with companies to support Amazon Web Services (AWS) cloud solutions?

AWS Cloud Support Associates bridge the gaps between systems, software, and operations, and are not constrained by how "things are usually done." Ready to challenge the status quo? Over a million customers rely on AWS for building and running their applications and businesses. Support Engineers work on large scale system design and help in operational decision-making.

Cloud Support Associates work with companies every day to help them move their technology to the cloud and solve different types of technical challenges. They're also the voice of the customer and provide feedback on customer needs when working with engineering teams to develop new features.

Cloud Support Associate Apprenticeship Program:
The Cloud Support Associate Apprenticeship Program is an accelerated career development program for professionals who want to start or advance their technical skills. Training is broken into two main pieces: instructor-led and on-the-job training.

The instructor-led training (ILT) is projected to start in Sep 2026 and consists of 2 days a week of training in a virtual classroom environment delivered by our Vocational Provider. This will result in a recognized Diploma.
Alongside the ILT, apprentices will proceed to on-the-job training (OJT) at AWS. This will be delivered in person format with teams based across Sydney.

If accepted, apprentices will be provided both formalized IT training by our Vocational Provider (2 days a week) and paid on the job training and experience (3 days a week) at AWS. This is a 18-month program leading to a Vocational Diploma in IT and an opportunity to join AWS' as a permanent employee as part of a world class technical team.
As an apprentice, you will have a unique opportunity to combine technical and hands on training with the AWS team as you help individuals and businesses maintain their computing infrastructures and applications in the Cloud.

Our customers rely on AWS network for building and running their applications and businesses. Their success depends on our world-class network infrastructure, and our network depends on our systems team!

Key job responsibilities
Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.

Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.
Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.
Perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.
Maintain responsibility for systems functionality, performance, and configurations issues.
Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.
You regularly contribute to the creation and improvement of all support documentation.
You operate with limited guidance from management and actively drive issues to resolution.

BASIC QUALIFICATIONS

Year 12 certificate or higher.
You are interested in pursuing a career in the technology.
You are available to start the program in 2026 H2 and work/study for a period of 18 months.
Cannot have an existing vocational Diploma in the same field (ie IT).
Training Services NSW (who fund the traineeships) only looks at the qualification achieved, not any specialisations or Unit of Competency studied in the Diploma.

PREFERRED QUALIFICATIONS

Can have a lower level vocational qualification in IT, such as a Certificate III or Certificate IV in IT.
Can have a degree in IT | computer science from another country as long as they have not gone through the process of having it recognised in Australia.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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