In-Demand Customer experience analyst Jobs in Canberra, Act

Technical Business Analyst
Gridsight —Canberra ACT
- Full-time
- Data analysis skills
- SQL
- AI
Quick Apply
Intelligence Case Analyst
Procare Group —Canberra ACT
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Computer skills
- Parental leave
- Employee assistance program
Associate Consultant
Smart Communications —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Gym membership
Business Analyst
Leidos —Canberra ACT
- Full-time
- Agile
- Communication skills
- Annual leave
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Salesforce Administrator (AU Citizen with NV1 Security Clearance)
Accenture —Canberra ACT
- Full-time
- Salesforce
- Writing skills
- Data analysis skills
Junior SOC Analyst
Leidos —Canberra ACT
- 12 hour shift
- Communication skills
- Annual leave
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
Business Analyst
Unisys —Canberra ACT
- Full-time
- Writing skills
- Analysis skills
- Software development
End User Support Analyst
Leidos —Canberra ACT
- Full-time
- Customer service
- Communication skills
- Annual leave
10d
Test Analyst - 9 month max tenure contract
Leidos —Canberra ACT
- Full-time
- Azure
- DevOps
- APIs
- Annual leave
GWEO Program Data Analyst
KBR —Canberra ACT
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Parental leave
4d
Deployment Strategist - AUS Government
Palantir Technologies —Canberra ACT
- Full-time
- SQL
- Scripting
Principal Threat Intelligence Analyst, Google Threat Intelligence Group
Google —Canberra ACT
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- No degree
Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)
Accenture —Canberra ACT
- Full-time
- CRM software
- ERP systems
- Finance
- On-the-job training
GIS Production Engineer
Leidos —Canberra ACT
- Full-time
- Annual leave
Senior Service Now Consultant
Leidos —Canberra ACT
- Full-time
- Administrative experience
- Annual leave
Solutions Architect
Cellebrite —Canberra ACT
- Full-time
- Research
- Administrative experience
- SQL
Quick Apply
Advanced Threat Hunter / SOC Engineer
Leidos —Canberra ACT
- 12 hour shift
- Communication skills
- Annual leave
Technical Delivery Manager
FinXL —Canberra ACT
- Contract
- Management

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customer experience analyst jobs near canberra, act

Technical Business Analyst

Gridsight
Canberra ACT

Quick Apply

Job Details

Full-time

Qualifications

Business analysis
Data analysis skills
SQL
Data pipeline
AI
Communication skills

Full Job Description

Electricity grids are undergoing the most significant transformation in a century. The shift to renewables, the proliferation of rooftop solar, batteries, and EVs, and the increasing complexity of distribution networks are forcing utilities to operate their grids in fundamentally new ways.

Gridsight builds the analytics platform that makes this possible. We're already embedded with most of Australia's major distribution networks and have contracts with some of the largest investor-owned utilities in the United States. We're well-funded, growing quickly, and positioned at the centre of a global shift toward dynamic grid management.

Locations: Sydney, Melbourne, Canberra, Brisbane, Adelaide, Hobart, Australia Remote

The Role

Our Technical Business Analysts own data integration with our customers, ensuring they get value from Gridsight's platform quickly and seamlessly.

This is equal parts customer-facing and technical. You'll work directly with utility customers to help them understand what data we need, review what they send, give feedback on issues, and get it into the platform. You'll spend roughly half your time in conversations with customers and half heads-down wrangling data, and configuring the system.

What You'll Do

Work directly with utility customers to help them understand what data Gridsight requires, in what format, and how to provide it
Review incoming customer data against expected schemas and quality standards, providing clear and constructive feedback on issues
Onboard customer data into the platform using our tooling and workflows
Identify and act on opportunities to improve our internal tooling, automating manual steps, improving validation, and making the data onboarding process more efficient, high quality and repeatable
Drive customer data deliveries to completion — following up, unblocking, and maintaining momentum through the implementation process
Manage complex customer situations with composure: unrealistic timelines, incomplete data, shifting priorities, and competing demands
Identify and act on opportunities to automate manual steps, improve tooling, and make the data onboarding process more efficient and repeatable

What You'll Bring

Strong communication skills — you can explain technical data requirements to non-technical people, give constructive feedback, and manage expectations with confidence
Proactive and self-directed — you see what needs doing and drive it to completion without close supervision
Experience using SQL to analyse, validate, and wrangle messy datasets
Experience in customer-facing or consulting-style technical roles with external stakeholder management
Comfort with ambiguity — customer data environments are inconsistent and varied, and there won't always be a playbook
Ability to manage your own time and priorities across multiple concurrent customer engagements
3+ years of professional experience in technical business analyst roles, data engineering, data analysis, technical consulting, or a similar role involving both technical and stakeholder-facing work

What Would Set You Apart

A track record of improving processes — automating manual work, building internal tools, or introducing better ways of working
Experience with dbt or similar ELT frameworks, and exposure to working within data pipelines
Expertise in leveraging AI-assisted development tooling
Experience in energy, utilities, or infrastructure domains

What We Offer

Competitive salary and equity package
Remote-first, with head office in Sydney
A talented team working on hard problems that matter
A unique culture built around dialogue

Quick Apply

Refine Your Search

customer experience analyst jobs in canberra, act

Technical Business Analyst

Intelligence Case Analyst

Associate Consultant

Business Analyst

Help Desk Engineer

Salesforce Administrator (AU Citizen with NV1 Security Clearance)

Junior SOC Analyst

Service Desk Analyst (Technical Support Administrator)

Business Analyst

End User Support Analyst

Test Analyst - 9 month max tenure contract

GWEO Program Data Analyst

Deployment Strategist - AUS Government

Principal Threat Intelligence Analyst, Google Threat Intelligence Group

Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)

GIS Production Engineer

Senior Service Now Consultant

Solutions Architect

Advanced Threat Hunter / SOC Engineer

Technical Delivery Manager

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