In-Demand Service desk analyst Jobs in Castle Hill Nsw

IT Service Desk Analyst
ISS —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee discount
Service Desk Analyst
AC3 —Sydney NSW
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Service Desk Analyst
Harvey Norman —Homebush West NSW
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Parental leave
IT Officer (ICT Help Desk Officer)
Expert Education and Visa Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid training
Quick Apply
14d
Service Desk Analyst
cubesys —Sydney NSW
- Rotating roster
- Remote
- Azure
- Customer service
- DevOps
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Service Desk Analyst
EFEX —Sydney NSW
- Full-time
- Azure
- Customer service
- Salesforce
Quick Apply
14d
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
8d
Service Desk Analyst (Level 1–2)
Fujitsu —Sydney NSW
- Weekend availability
- Management
- Customer service
- Microsoft Office
Service Desk Analyst - Hybrid
Aruma —Sydney NSW
- Up to $18,550 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
3d
IT Analyst
William Buck —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
7d
Risk Analyst - Dealing Desk
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Finance
- Analysis skills
Quick Apply
Analyst, Office and Team Assistant
Janus Henderson —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
IT Analyst
William Buck NSW —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
7d
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
2d
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
Junior Risk Analyst - Dealing Desk
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Management
- Finance
Quick Apply
1d
IT Service Delivery Analyst
Jaybro Group —Arndell Park NSW
- Hybrid work
- Management
- Computer Science
- Bachelor's degree
- Profit sharing
- Employee assistance program
10h
Technical Services Analyst
Healius Corp. —Sydney NSW
- Full-time
- Computer Science
- Education
- Bachelor's degree
- Health insurance
- Employee assistance program
3d
Billings System Specialist
SafetyCulture —Sydney NSW
- Full-time
- Sales
- Salesforce
- ERP systems
- Parental leave
- Employee assistance program
21h

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service desk analyst jobs near castle hill nsw

IT Service Desk Analyst

ISS -
Sydney NSW

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Employee discount
On-site parking

Qualifications

Management
Microsoft Office
Analysis skills
ITIL
Communication skills

Full Job Description

Job no: 539984
Work type: Full time
Location: Sydney
Categories: Information Technology, Customer Service

We’re Hiring: IT Service Desk Analyst

Location: Macquarie Park, NSW

Employment Type: Full-time

Industry: Information Technology

Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

We’re looking for an IT Service Desk Analyst to join our team — someone who values teamwork, growth and making a difference.

This Full-Time permanent role is based in our Macquarie Park corporate office.

About the Role

This role is within the IT Service Desk operation and is responsible for handling all IT related queries from ISS Corporate/Frontline staff.

As an IT Service Desk Analyst you will be responsible for delivering first‑level technical support to internal or external users. You will handle incoming queries via phone, email, or ticketing systems, diagnose issues, provide troubleshooting, escalate when necessary, and maintain documentation. The role blends technical expertise, communication skills, and ITIL‑aligned service management practices

What You’ll Do

Act as the first point of contact for IT Technology incidents and service requests
Prioritise and resolve issues to achieve high first-call resolution rates
Provide end-to-end incident and request management, including escalation where required
Maintain accurate records in Service Desk systems and meet SLA targets
Liaise with internal teams and third-party vendors to resolve issues efficiently

Contribute to ongoing service improvements and day-to-day Service Desk operations

What We’re Looking For

Tertiary qualifications in Information Technology or related field and/or equivalent education.
Excellent customer service – you must be able to walk/talk customers through troubleshooting steps over the phone or through remote desktop
Keen to learn and grow professionally in the role as part of the ISS business with an eye towards career growth.
Ability to work both autonomously and as part of a high performing team
Strong problem solving, decision making and analytical abilities
Ability to multi-task, prioritize and manage time effectively
Must be willing to work on a rotating roster
Intermediate understanding of Windows 7 and 10
Advanced understanding of MS Office products
Ability to manage multiple phone calls at once, while adhering to KPI’s and SLAs in a high call volume environment.
Sound knowledge of Active Directory
Ability to provide support via remote assistance software
A methodical and thorough approach to all tasks

Why Join Us?

$70k to $80k salary package dependent on experience
Onsite parking at our Macquarie Park office
Exclusive staff discounts with a wide range of partners.
Learning & development programs to support your career growth.
Global career pathways – opportunities to grow within ISS worldwide.
A positive team culture where your success is celebrated.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted

Advertised: 21 May 2026 AUS Eastern Standard Time
Applications close:

Apply Now

Refine Your Search

service desk analyst jobs in castle hill nsw

IT Service Desk Analyst

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Service Desk Analyst (NSW)

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Junior Risk Analyst - Dealing Desk

IT Service Delivery Analyst

Technical Services Analyst

Billings System Specialist

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