Northern Territory Government
JOB DESCRIPTION
Job Title Meter Data Provision Specialist - Basic
Classification Administrative and Corporate Services Band 3ACS Position No. 13422
Job Type Full time Duration Fixed for 2 years
Business Unit Core Operations Location Darwin
Reports to Meter Data Provision Manager Reports to P/No. 13581
Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for vacancies
Inclusion and and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment
diversity and Special for the recruitment process or job, please discuss this with the contact officer. For more information about applying for
Measures this position and the merit process, click here
recruitment plans Under the Agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority
consideration for this vacancy. For more information on Special Measures plan, click here
Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary
Applicants qualifications listed in your application. For further information for applicants and example applications: click here
Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications, skills,
Selected Applicant’s information from referees, etc.) will be provided to other applicants, to ensure transparency and better understanding
Merit of the reasons for decision. For further information: click here
PRIMARY OBJECTIVE
Responsible for ensuring meter data provision and associated activities are processed and actioned in accordance with shareholder, regulatory and
customer expectations for the NT electricity and water markets, ensuring the integrity of meter and standing data is maintained in a timely manner
by addressing business and market system exceptions.
KEY RESPONSIBILITIES
The “WHAT” to be delivered
- Specialise in Meter Data Provision functions including data collection, validation, estimation and substitution for market settlement and retailer
and customer billing in line with relevant regulatory obligations adhering to KPI’s and Service Level Agreements.
- Serve as a subject matter expert for the Meter Data Provision team, actively contributing to knowledge sharing and building within the team to
ensure a high level of service provision to stakeholders, retailers and customers in meter reading, meter data provision activities and associated
tasks.
- Manage day to day operations to ensure meter data is accurately received, systems are working as they should, and data is collected and
disseminated in line with regulatory requirements.
- Provide high level guidance and advice on review of conducted investigations and analysis, and ensure systems are maintained and meter data
exceptions are managed.
- Ensure staff are trained and have detailed knowledge of PWC and market IT systems, procedures are documented and reviewed, while actively
supporting the manager in succession planning and fostering cross-skilling within the team to manage meter data functions and activities.
- Provide advice to senior management on the development and improvement of meter reading, and other services provided both by in house
and external contracted resources.
- Manage and promote a culture of excellence in customer service, ensuring timely and sensitive responses to customer complaints and inquiries.
- Participate in and provide accurate data for auditing, compliance, and diverse reporting purposes, including regulatory reporting.
COMPETENCY PROFILE
“HOW” to do it (Manager of Self profile - refer to Power and Water’s Behavioural Competency Guide)
Ensures accountability Holding self and others accountable to meet commitments
Action orientated Taking on new opportunities and tough challenges with a sense of urgency, high energy, and
enthusiasm.
Communicates effectively Developing and delivering multi-mode communications that convey a clear understanding of
the unique needs of different audiences.
Customer Focus Building strong customer relationships and delivering customer-centric solutions.
Collaborates Building partnerships and working collaboratively with others to meet shared obligations.
Instils trust and values difference Building partnerships and working collaboratively with others to meet shared objectives while
recognising the value that different perspectives and cultures bring to an organisation.
Is resilient Rebounding from setbacks and adversity when facing difficult situations.
Self-development with self-awareness Actively seeking new ways to grow and be challenged using both formal and informal
development channels, using a combination of feedback and reflection to gain productive
insight into personal strengths and weaknesses.
LAST UPDATED: August 2026
EMPLOYEE SIGNATURE: __________________________ DATE: ____________
AT POWER AND WATER:
