Mgr Systems & Operations - Regulatory
Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Parramatta, NSW, AU, 2150
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Job reference number: 110673
Employment type: Permanent Full-Time
Salary range: $163145.0-$182721.0
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You’re agile, keen and open to meaningful work and opportunities that come your way.
If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.
In this role, you'll:
Lead a team responsible for the operational support, performance and ongoing modernisation of the DRIVES platform. You will manage a high-performing team of ICT and application support specialists to ensure the availability, stability and continuous improvement of a critical business system that underpins regulatory and customer services across NSW.
You will lead 24/7 operational support, drive service excellence, manage vendors and technical stakeholders, and oversee incident, problem, change and release processes. Working in a complex and highly regulated environment, you'll champion continuous improvement initiatives that enhance system reliability, operational efficiency and customer outcomes while ensuring compliance with governance, risk and service management frameworks.
This is a Permanent position based in Parramatta. TfNSW Workplace presence policy applies.
For more information on this position and the business unit, view the role description and information pack.
About you
Your leadership experience in ICT operations, application support or enterprise technology environments will see you excel in managing business-critical systems, leading technical teams and delivering reliable services against demanding service level commitments. You have strong operational management expertise, a customer-focused mindset and a proven ability to balance service delivery, risk management and strategic improvement priorities.
You're recognised as a collaborative and resilient technology leader, skilled at building high-performing teams, influencing stakeholders and driving operational excellence. Experienced in ITIL-based service management, vendor management, governance and production support, you'll thrive in a fast-paced environment where sound judgement, accountability and a commitment to continuous improvement deliver meaningful outcomes for customers and the organisation.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Wednesday, 2 September 2026.
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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