Posted: 13/07/2026
Closing Date: 11/08/2026
Job Type: Full Time - Fixed Term
Location: North Lakes
Job Category: Employment Services
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY Ability...
BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 47 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.
A bit about the role...
Working within a Workforce Australia specialist contract; Ex-Offenders Program as a Work Support Consultant is focused on providing ongoing support to customers and employers within the appropriate employment services program to ensure sustainable employment and outcomes are realised. The role devises interventions and solutions to work with the customers and employers to improve prospects of maintaining sustainable employment, while also working with employers to appropriately plan and develop their workforce to create future employment opportunities and to improve overall staff retention. A solid understanding of people-centred case management principles including barrier management is core to continued success as well as a detailed understanding of the principles of workforce planning. The Work Support Consultant will create future employment opportunities for people by identifying opportunities to deliver training around workplace diversity and customised employment.
This position is full-time, fixed-term role based in our North Lakes office until June 2027 with possibility of extension, working hours 8:30am-5pm Monday to Friday, in office.
BUSY Benefits…
- Competitive salary: Circa $65k-$72k+ super + NFP salary sacrifice
- NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card!
- 3 additional paid annual leave days – Christmas closure
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport
- Enjoy work that genuinely impacts lives
- Employee Assistance Program with Sonder Wellbeing App
A bit about your experience…
- Demonstrated customer service experience
- Digitally savvy – intermediate computer skills
- Previous administration experience
- Ability to work under pressure and meet KPI’s
- Ability to resolve complex client situations with resilience and maturity
- Ability to obtain a Blue Card and National Police Check
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities. Candidates with lived experience in the justice system are encouraged to apply.
