- Top Employer 2026
- Make a difference to people's lives everyday
Join Australia's leading retail hearing health provider.
Amplifon is one of Australia's leading retail hearing health providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.
Assistant Store Manager
About the Role
Join our dynamic team at Amplifon as an Assistant Store Manager!
This pivotal role supports the Store Manager and Sales & Operations Manager in driving our store's performance, culture, and commercial success. Your focus will be on generating new and repeat opportunities through proactive customer engagement, ensuring every interaction creates meaningful value.
You'll lead by example, delivering exceptional client experiences, and supporting daily store operations. This role offers significant growth opportunities as you contribute to a high-performing, purpose-driven environment focused on improving people's quality of life through hearing health solutions.
Key Responsibilities
- Champion active customer engagement through the Greetline process, ensuring every potential customer is acknowledged and creates an opportunity
- Support the Store Manager in driving lead generation performance through both new contacts and the existing customer database
- Manage diary and appointment schedules to ensure balanced, full, and productive clinic days while minimizing downtime
- Model exceptional greeting behaviors and coach the team to deliver warm, professional, and purposeful interactions
- Identify and act on opportunities for recalls, rebooks, and client follow-up calls to maintain consistent conversion results
- Provide insights on lead generation performance, appointment trends, and client feedback to identify improvement areas
- Support day-to-day coaching and development of Client Screening Officers, reinforcing accountability for results
- Ensure all administrative and data tasks are completed accurately, consistently, and on time within the practice management system
- Maintain high standards of data entry and appointment accuracy while managing POS, EFTPOS, and cash handling in accordance with company policies
- Lead by example in delivering exceptional client experiences through empathy, professionalism, and attention to detail
- Participate in ear clinics, health expos, and community events to attract new clients and re-engage existing ones
- Support Local Area Marketing initiatives and build strong local networks to enhance visibility and referral opportunities
- Maintain a clean, professional, and inviting store environment that aligns with brand standards
- Promote positive health and safety behaviors and ensure the store operates safely in line with legal and company standards
Required Qualifications
- Minimum 2 years in a customer-facing or supervisory role within retail or service environments
- Proven experience in driving lead generation and achieving sales or conversion targets
- Strong communication, interpersonal, and coaching skills
- Demonstrated ability to generate leads through proactive outreach and relationship building
- Organised and detail-oriented with strong administrative competence
- Proficient in CRM, scheduling, and reporting systems
- Comfortable balancing customer care with commercial objectives
Preferred Qualifications
- Experience managing small teams and overseeing operational performance
- Previous sales, retail, health or education industry experience is highly regarded, but not essential.
What We Offer
At Amplifon, we value our team members and offer:Comprehensive training, conferences, and skill development programs
- A collaborative, supportive, and high-energy store culture
- Career advancement and development paths
- Commitment to a diverse and inclusive workplace
- Comprehensive training, career opportunities and succession planning for retail leadership roles
- A generous bonus scheme on top of your base pay.
- Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
- Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
- Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
- Work in a business that genuinely enables you to change a customer's life every day!
- Based in a convenient shopping centre location with access to public transport and parking.
- Perk box! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From latest tech to the home furnishings, and everything in between, there's a Perk for everyone!
Our Culture and Commitment
We embody values of Care, Integrity, Excellence, and Customer Delight in every action. We are committed to creating a diverse and inclusive workplace where teamwork and collective problem-solving drive our success. Our focus on purpose and social impact, combined with opportunities for career advancement and development, ensures you can grow your skills while making a meaningful difference.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.
If you want more people to `Live Life at Full Volume' and believe you can make a difference, apply now!
