- Step into a visible leadership role within a luxury hotel environment
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Permanent, full-time leadership role with local and Group-wide career pathways
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Lead, coach and inspire a high-performing Front Office team
Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.
Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy of Cairns. From its standout public spaces to its 1,000-square-metre swimming lagoon and man-made beach overlooking the Coral Sea, Crystalbrook Riley delivers a resort experience that feels bold, stylish and effortlessly welcoming. More than a hotel, it is a place to connect, celebrate and experience luxury with personality.
We are seeking a confident and guest-obsessed Front Office Manager to lead the front-of-house experience. This is a permanent, full-time opportunity for a natural leader who thrives in a dynamic hotel environment, builds inclusive and high-performing teams and brings calm, creativity and care to every guest interaction.
The Opportunity
Reporting to the Hotel Manager, you will lead the Front Office team with energy, consistency and confidence. You will be responsible for delivering an exceptional guest journey, supporting a culture of genuine hospitality and ensuring our Front Office operation is smooth, commercially aware and service-led.
You will play a key role in creating a dynamic, inspiringly inclusive and guest-centric working environment where our Collaborators feel supported, trusted and empowered to perform at their best.
What you will be doing
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You will lead, coach and inspire the Front Office team to deliver exceptional guest experiences across every touchpoint, from arrival to departure and everything in between.
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Oversee daily operations, rostering, performance, service standards and guest feedback, ensuring the team is focused, proactive and solution-oriented.
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Contribute as a key member of the hotel leadership team, working collaboratively across departments to drive service excellence, operational consistency and memorable guest outcomes.
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Manage department budgets, labour controls, forecasting and reporting with sound commercial judgement and clear communication.
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Bring composure, confidence and positive energy to a 7-day hotel operation, including weekends, public holidays and occasional nights as required.
About You:
We are seeking applications from dynamic and pre-established Hotel Front Office Managers. You will naturally demonstrate:
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A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
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Recent and demonstrable Hotel Front Office Management experience from high end and/or luxury establishments
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Strong IT skills - preferably with experience using Opera Cloud
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Relevant long term and permanent working rights in Australia
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A high standard of customer standards and delivery of service
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Tertiary qualifications in Hospitality and/or Hotel Management
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A natural energy with an ambitious driven for excellence
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A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships
This is your opportunity to join a bold and sustainably minded hotel collection that values creativity, collaboration and individuality. You will be part of a dynamic and supportive environment with genuine opportunities for career progression locally and across the wider Crystalbrook Collection.
At Crystalbrook Riley, we are looking for a Front Office Manager who can lead the welcome, lift the team and help shape the next chapter of our guest experience.
The Benefits:
You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:
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A market leading 50% F&B discount across all Venues
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$99 Room rates and a generous friends and family discount
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Lifestyle benefits including extra leave and earth advocacy days
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Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Program and reward scheme
- Online learning, career enhancement and development plans
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Personalised employee support network
- Regular service recognition and team events
Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.
In just seven years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026/7 and continued ambition for further growth across Australia and beyond.
We are proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
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