Ibis Sydney World Square
Located in the heart of the Sydney CBD, Ibis Sydney World Square is steps from shopping, entertainment and public transport, welcoming both business and leisure travellers every day. We are seeking an experienced and hands‑on Night Manager to lead our overnight operations and be the key contact for all stakeholders throughout the night.
About the role:
Reporting to the Operations Manager, you will independently oversee the hotel during the overnight shift, ensuring safety, security and a seamless guest experience while completing the night audit and balancing the day’s business. This is a full‑time position working overnight shifts only, including weekdays, weekends and public holidays.
The right candidate is a genuine night owl who thrives when the city is quiet, comfortable working autonomously and confident to make decisions on behalf of the management team.
Key responsibilities:
- Act as Manager on Duty overnight, responsible for the hotel and all guest queries.
- Manage front office operations: late check‑ins, early departures, phone calls, reservations changes and guest requests.
- Conduct the full night audit process: reconcile and cross‑check daily revenue, roll the PMS, balance accounts and prepare accurate end‑of‑day and handover reports.
- Complete regular property walks, monitor CCTV and ensure the security and safety of guests, staff and hotel assets at all times.
- Take charge of any overnight incidents or emergencies, including; fire alarms, evacuations, first‑aid situations and other safety issues, in line with hotel procedures and legislation.
- Resolve guest concerns professionally and support Front Office, Housekeeping, F&B and Maintenance to ensure smooth day–night handover.
- Maintain accurate records, logs and incident reports, ensuring clear communication and handover to the day team across the hotel.
- Ensure adherence to brand standards, cash‑handling procedures, audit requirements and all relevant policies and regulations.
What we are looking for:
- Previous experience as a Night Manager, Assistant Manager, Senior Night Auditor or Front Office Supervisor within a hotel environment.
- Demonstrated ability to work independently overnight, take ownership of the property and confidently make decisions under pressure.
- A genuine night owl, reliable for ongoing overnight shifts.
- Strong understanding of hotel operations and how departments interact.
- Excellent communication and guest service skills, with solid problem‑solving ability.
- Solid numerical and administrative skills, with experience in night auditing, data handling, reconciliations and reporting.
Qualifications and requirements:
- Mandatory: Opera PMS experience, current RSA, current First Aid certificate, Full Australian working rights and availability across overnights, weekends and public holidays.
- Highly regarded: experience with Shiji/Infrasys and ARIEL, and a degree in Hospitality Management or other relevant field
What we offer:
- Supportive team in a well‑located CBD hotel.
- Training and development opportunities within Ibis and the wider Accor network.
- Staff discounts on accommodation and food & beverage across more than 5,700 hotels worldwide in the Accor network.
- Salary $75,000-$80,000
How to apply:
If you thrive working independently at night and are ready to take ownership of the hotel while others sleep, please apply with your resume and a short cover letter outlining your relevant experience.
Additional Information
Status: Full Time
Location: ibis Sydney World Square, 384 Pitt St, Sydney NSW 2000
Applications Open: 4 September 2026
Applications Close: 5 October 2026
Pay: $75,000.00 – $80,000.00 per year
Work Authorisation:
Work Location: In person
