Venue Services & Customer Support Officer
Gippsland Regional Indoor Sports Stadium (GRISS) - Traralgon
Casual and Temporary Part Time Opportunities
Band 3A | Casual: $43.09 p/hr, inclusive of 25% casual loading
Band 3A | Temporary Part Time – 20 Hours per week (24 August 2026 to 18 December 2026): $34.47 p/hr
We’re looking for enthusiastic and community-minded Venue Services & Customer Support Officers to join our team at the Gippsland Regional Indoor Sports Stadium (GRISS).
This is a fantastic opportunity for someone who enjoys working with people and their community and wants to build a broad range of skills across customer service, hospitality, café operations, event support, recreation programs, administration and venue operations. Whether you are looking to develop your career in sport and recreation, community facilities, hospitality, events or customer service, this role offers valuable hands-on experience within a large multipurpose community facility.
You'll play an important role in creating positive experiences for visitors, sporting groups and community members while supporting the day-to-day operations of the venue and café, community programs, sporting competitions, a variety of venue bookings and major events.
Competition administration is a key component of two of the advertised positions, including fixture coordination, team communications and umpire rostering for the GRISS Thursday Night Netball Competition.
Why Join Us at Council?
When you join Latrobe City Council, you’ll make a real impact in your community while working in an inclusive, supportive and child safe environment that values your growth and wellbeing. We offer:
- Opportunities to support your learning, development and career progression
- A collaborative team environment where you’ll feel supported and connected
- Meaningful work where you can make a difference in the community
- A positive and inclusive workplace culture
- Flexible working arrangements to support your work-life balance
Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.
What You'll Be Doing
- Deliver friendly and professional customer service across the front counter, phone, email and face-to-face enquiries.
- Assist with the day-to-day operation of the venue and café, including food and beverage service and maintaining a welcoming environment for visitors.
- Support the delivery of community programs, sporting competitions, venue bookings, major events and school holiday activities.
- Assist with venue bookings, registrations, administration and operational tasks to support the smooth running of the facility.
- Process sales and financial transactions through Council systems and point-of-sale platforms.
- Help create positive experiences for facility users, community groups, sporting organisations, event patrons and visitors.
- Work alongside the venue team to ensure facilities, equipment, café areas and event spaces are well presented, safe and ready for use.
- Contribute to competition administration duties, with two positions responsible for supporting the delivery of the GRISS Thursday Night Netball Competition through fixture coordination, team communications and umpire rostering.
About You
You are a positive and motivated team player who enjoys working with people and contributing to your community. You thrive in a busy, dynamic environment and take pride in delivering exceptional customer service and creating positive experiences for visitors, sporting groups, community members and venue hirers.
You bring strong communication, organisational and interpersonal skills, enjoy working collaboratively, and are keen to develop experience across customer service, hospitality, café operations, events, recreation programs, competition administration and venue operations.
You are reliable, adaptable and willing to take initiative, with the ability to manage a variety of tasks and priorities across a large multipurpose facility. You are also flexible and available to work across evenings and weekends to support venue and café operations, sporting competitions, programs and major events.
Key Selection Criteria
- Demonstrated ability to provide exceptional customer service in a professional, friendly and welcoming manner
- Strong administration, cash handling and computer skills, including the ability to accurately manage bookings, records and point-of-sale transactions
- Hold, or be willing to obtain and maintain, relevant qualifications and licences including First Aid, Food Handling, Food Safety, Responsible Service of Alcohol (RSA) and Barista certification
- Ability to work both independently and as part of a team, showing initiative, reliability and flexibility to support programs, events and daily operations
We encourage applications from candidates with diverse backgrounds and experiences, even if you don’t meet every requirement.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.
Interested or want to learn more?
Contact Renee Jones – Leisure Facilities Leader GRISS on 0437 758 634 . All discussions about recruitment at Council are confidential.
Ready to Apply?
Please click apply now to start your application. We’re looking forward to receiving your application by 5.00pm on 3 September, 2026
Belonging at Latrobe City Council
At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.
We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact [email protected] or 1300 367 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at [email protected] or 5128 6113.
