Full Time Permanent Position
Band 8 - Salary Range $127,546 to $142,788 per annum + 12% Super + ADO
Salary offered will depend on level of skills and experience.
Why join Melton City Council?
Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.
As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.
Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:
- Professional and personal development opportunities
- Generous leave entitlements and flexible work arrangements
- A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities
Join us and help build a city that thrives—where your work makes a real difference every day.
The Opportunity
At the Melton City Council, we strive to create a vibrant and liveable city accessible to all. The Innovation & Transformation department contributes to this vision by transforming Melton City Council service delivery to achieve operational excellence, build community trust and enhance citizen experience when engaging with council services.
As the Senior Support Technical Analyst, you are empowered to lead the technical support analysts to resolve complex technical issues and maintain the operational integrity of the technology platform. You will play a pivotal role in maintaining technology platform availability and supporting the IT service desk to resolve complex technical issues.
Key Responsibilities
- Organise, guide, and support the IT Technical Analysts team in providing 2nd and 3rd line support of IT services to the organisation.
- Identify and classify underlying issues and their root causes, opportunities, and timely resolution or recommendations for improvements to prevent recurring incidents.
- Maintain and configure the technology platform in support of the IT service portfolio and agreed levels of service, including the preparation and execution of tests.
- Develop and maintain a technical analyst resource plan and schedule.
To view the Position Description, click here.
About you
To be successful in this role you will have the following:
- Degree or diploma in business, commerce, customer services, or information technology-related discipline and substantial experience working within a corporate information technology environment managing customer service delivery.
- Experience leading and developing a technology platform management and support team that provides 2nd and 3rd level business information system support within a medium-sized organisation.
- Lead, mentor, motivate and develop staff members.
- Current valid Victorian Driver’s Licence.
Culture and Values
Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture
Benefits
There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year*
- 5 weeks annual leave*
- Genuine Flexible work options
- Additional $500 per annum pro rata superannuation for female employees over the age of 45
- Extensive Career Development & Leadership Programs
- Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
- 16 weeks Paid Parental Leave (Super is paid during parental leave)*
- 3 weeks Paid Secondary Carer Leave*
- Wellbeing initiatives
- Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.
How To Apply
If you require further information about the position, please contact Saeed Ahmed, Cloud Infra & Network Specialist on 9747 7360.
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.
We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.
Applications close 11:59pm Thursday 23 July 2026
