Employment Type: Casual (15 hours per week to start, with opportunity to increase)
Reports To: Business Director
About the Role
We’re seeking a proactive and highly organised Service Coordinator to play a key role in our day-to-day operations. This position sits at the heart of the business—coordinating schedules, supporting staff and clients, and ensuring seamless service delivery.
You’ll thrive in this role if you’re detail-oriented, confident in communication, and able to manage multiple priorities with ease. It’s ideal for someone who enjoys both teamwork and working independently in a fast-paced, purpose-driven environment.
Key Responsibilities
Scheduling & Workforce Coordination
Maintain accurate and forward-planned rosters (minimum two weeks ahead)
Manage monthly default schedules within the CRM system
Adjust shifts in response to staff availability and client needs
Monitor and resolve unassigned or “red” shifts in ShiftCare
Coordinate coverage for planned leave and unexpected absences
Ensure compliant shift structures, including appropriate breaks
Client Intake & Staff Onboarding
Oversee the end-to-end client intake process, from enquiry to service commencement
Prepare and manage client documentation, service agreements, and budget alignment
Coordinate smooth onboarding experiences for new clients
Support recruitment onboarding, including trial shifts and resource allocation (uniforms, kits)
Ensure all compliance and onboarding requirements are completed accurately
Provide ongoing support to new staff during their initial engagement
Client & Staff Engagement
Act as the primary point of contact for staff and client communication
Manage schedule confirmations, changes, cancellations, and general enquiries
Conduct regular client check-ins and follow up on feedback
Maintain consistent communication with staff to support engagement and performance
Handle enquiries and complaints with professionalism and efficiency
Liaise with Support Coordinators and internal team leaders as required
Administration & Systems
Review and process timesheets, ensuring accuracy against shift notes
Maintain timely email correspondence and task management
Keep systems such as Employment Hero and Asana up to date
Attend team and management meetings as required
Ensure services are delivered in line with client budgets and agreements
About You
Experience within the NDIS, disability, or aged care sector (highly regarded)
Background in coordination, scheduling, or client services
Familiarity with systems such as ShiftCare or Brevity (preferred)
Strong communication skills, both written and verbal
Highly organised with the ability to manage competing priorities
A professional, empathetic, and solutions-focused approach
Job Type: Casual / Part-time
Pay: $30.18 – $35.15 per hour
Hours: Minimum 15–24 hours per week
Benefits
Flexible, work-from-home arrangement
Ongoing professional development opportunities
Opportunity to grow with a supportive and expanding organisation
Application Questions
Are you available Monday, Wednesday, and Friday mornings (approx. 8:30–9:00 am start)?
Which software programs are you proficient in?
Would you be open to increasing your hours within the next 6 months?
Requirements
High proficiency in English
Based in Melbourne (Eastern Suburbs preferred)
Work Location: Remote
Pay: From $31.00 per hour
Benefits:
Application Question(s):
- Do you have NDIS Screening Check Done?
Experience:
- Working with people with disability: 2 years (Required)
Licence/Certification:
- NDIS Worker Orientation Module (Required)
- Full Driver Licence (Required)
Work Location: Hybrid remote in Berwick VIC
