Job description:
Roles and Responsibilities:
Join our multinational team as a seasoned Linux & Cloud Admin responsible for providing L3/L4 expert support Linux ( SUSE and Redhat ) and Windows OS, Hosted in hyperscaler platforms ( Azure ,GCP,AWS,IBM Cloud ) and SAP/Customer On-prem DC .
Key Responsibilities:
- Ensure 24/7 availability of SAP systems within the SAP ECS environment, responding promptly to alerts and incidents in the Linux OS and infrastructure layers across Hyperscalers and SAP Data Centers.
- Act as the L3/L4 escalation contact for critical production issues, strictly adhering to change management protocols during service request execution.
- Optimize standard operating procedures by leveraging automation techniques and implementing automation solutions to enhance platform operations, efficiency, and reliability.
- Lead continuous improvement initiatives to enhance cloud services for SAP Applications, emphasizing scalability, security, and performance.
- Collaborate with a diverse, multinational team to deliver world-class cloud services tailored to SAP Applications for global enterprise customers.
- Contribute to designing and implementing strategies to optimize the customer experience and ensure compliance with service level agreements (SLAs).
