Medical Receptionist – Full-Time or Part-Time
Join Our Growing Family Doctors Plus Team!
Family Doctors Plus is a busy, vibrant and growing GP practice looking for a friendly, enthusiastic and reliable Medical Receptionist to join our team.
Previous medical reception experience is not essential. We are happy to train the right person who has a great attitude, is eager to learn and enjoys working with people.
If you are someone who thrives in a busy, fast-paced environment, enjoys being part of a team and loves that no two days are the same, we would love to hear from you!
About the Role
Working as part of our reception team, you will be responsible for providing a welcoming and professional experience for our patients while supporting the day-to-day operation of the practice.
Your duties will include:
- Answering and managing incoming phone calls
- Booking and managing patient appointments
- Greeting and assisting patients
- Processing patient billing and Medicare rebates
- Processing referrals and other medical correspondence
- Responding to patient enquiries
- Checking and managing appointment books
- Liaising with doctors, nurses and allied health professionals
- General reception and administrative duties
- Maintaining patient confidentiality and privacy
What We're Looking For
Most importantly, we are looking for the right person and the right attitude.
You will ideally:
- Have excellent customer service skills and a friendly, professional phone manner
- Enjoy working with people and helping patients
- Have high attention to detail
- Be organised and able to prioritise multiple tasks
- Enjoy working in a busy, fast-paced environment
- Be able to remain calm and professional when things get busy
- Be reliable, punctual and willing to learn
- Be confident using computers and learning new systems
- Be able to work independently while also being a strong team player
- Understand the importance of confidentiality and privacy
- Be empathetic and understanding towards patients
- Be flexible and adaptable – no two days in general practice are the same!
Experience
Medical reception experience is not essential.
Previous experience in medical administration, reception, healthcare, customer service or administration will be highly regarded.
Experience with Best Practice (BP), Medicare and health fund billing is advantageous, but training will be provided for the right applicant.
Availability & Flexibility
Our practice operates across extended hours, so flexibility is essential.
You must be comfortable and willing to work a variety of rostered shifts, including opening and closing shifts.
Our practice hours are:
Monday–Thursday: 6:30am – 6:30pm
Friday: 6:30am – 6:00pm
Saturday & Sunday: 8:30am – 1:30pm
Opening, closing and weekend shifts may be required as part of the roster.
Why Join Family Doctors Plus?
We are more than just a busy medical practice – we are a team.
If you are enthusiastic, reliable, caring and enjoy working as part of a team in a busy and fast-paced environment, we would love to hear from you.
Click Apply to submit your application, or contact Practice Coordinator Kate on 07 3357 8192 for more information.
Job Types: 1x Full-time or 2x Part-time
Work Location: In person
Work Authorisation: Australia required
Pay: $30.00 – $35.00 per hour
Expected hours: 20.0 – 38.0 per week
Work Location: In person
