Good Sleep Co.
Sleep Coach / Patient Manager
Location Gold Coast, QLD
Job type Full time
Department Patient Experience / Pathways
Work type Office based, with some travel required
Compensation AUD 55,000–65,000 base + superannuation + performance bonus
About Good Sleep Co.
Good Sleep Co. exists to get people diagnosed and treated for obstructive sleep apnoea faster, with a treatment they will actually use.
We run the full pathway — screening, home sleep testing, over-the-counter snoring devices, custom oral appliance therapy and ongoing monitoring — from our Gold Coast base and across the US. Patients reach us two ways: referred to us by GPs, sleep physicians and dental practices, or directly through our own digital channels.
Sleep apnoea is one of the most under-treated conditions in the country, and adherence is the reason. We build devices people keep wearing, and we build the support around them that makes that happen.
About the role
Most people come to us because they, or their partner, want the snoring to stop. Many don't realise that snoring can be a sign of obstructive sleep apnoea, or that a longer-term treatment exists.
The Sleep Coach / Patient Manager is the person who has that conversation. You help patients understand what may be happening while they sleep, arrange a home sleep study where one is needed, and guide them into the right care with the right provider — so they get the sleep they deserve.
Your caseload comes from two places: patients who have purchased a device or a sleep study from us directly, and patients referred to us by our GP, sleep physician and dental partners. Wherever they start, the job is the same — keep them moving forward and make sure nobody gives up along the way.
This is a consultative patient-facing role, not a call centre seat. You are the voice patients trust now, they decide whether to treat their sleep apnoea or let it slide for another year.
What you'll do
- Manage a caseload of referred and direct patients from first contact through to the start of treatment, and stay with them as they settle into it
- Identify patients who have never been properly diagnosed, explain why testing matters, and guide them through a home sleep study and their results
- Run scheduled patient consultations by phone and video — reviewing sleep study results, explaining what the findings mean in plain language, and building a treatment plan around the symptoms and health risks that matter to that individual
- Educate patients on oral appliance therapy: how it works, what to expect, what good adherence looks like, and how it compares to their alternatives
- Progress patients to a treatment decision on the call where appropriate, or into a structured follow-up sequence where more time is needed
- Coordinate handovers to partnered dental practices, and follow through to confirm the patient was seen and the case moved forward
- Support patients already in treatment, working alongside their provider where needed
- Work proactive outreach lists: patients who have not completed their study, patients placed with a provider who have not moved, and patients who dropped out of the pathway
- Help patients understand their out-of-pocket costs, including private health fund extras cover where it applies
- Keep every interaction documented in our CRM and clinical record systems, including call notes, consent and next steps
- Feed patterns back to the team — objections you keep hearing, gaps in our materials, points where patients get stuck
- Hit monthly targets for consultations completed, patients progressed to treatment, and patient satisfaction
What we're looking forRequired
- 2+ years in a patient-facing healthcare role — sleep, dental, respiratory, allied health, general practice or a comparable clinical setting
- Direct experience talking to patients about a treatment decision, not just scheduling or administration
- Confident explaining clinical information to a lay audience without oversimplifying or overwhelming
- Strong phone presence and written communication across email and SMS
- Comfortable with targets and being measured on patient progression, and motivated by the bonus attached to it
- Working knowledge of a CRM or practice management system, and the discipline to keep records clean
- Based on the Gold Coast, able to work from our office five days a week, and available for some travel
- Full working rights in Australia and a current driver's licence
- High ownership: you chase the loose end rather than closing the ticket
Strongly preferred
- Experience working in sleep clinics, delivering home sleep studies, CPAP therapy coordination, or oral appliance therapy
- Qualifications such as a Bachelor of Exercise Physiology, Health Science or similar. Qualifications in Dental, Allied Health or Nursing.
- Familiarity with reading and discussing home sleep study reports — AHI, ODI, oxygen desaturation, positional and REM-related events
- Understanding of CPAP intolerance and why patients abandon therapy
- Dental practice experience, particularly with appliance fitting, impressions or scans
- Exposure to Medicare item numbers, private health fund extras cover or DVA claiming in a healthcare setting
- Experience in a direct-to-consumer healthcare or telehealth environment
What makes this role different
- The outcome is real. Untreated sleep apnoea drives hypertension, cardiovascular disease, type 2 diabetes and fatigue-related accidents. The patients you progress to treatment measurably reduce that risk.
- You see the whole journey. You stay with a patient from first conversation through to treatment, rather than handling one step and passing them on.
- Clinical depth without the ceiling. This is a rare role where healthcare experience is the asset and commercial performance is rewarded.
- Build it properly. You will help write the scripts, the objection handling and the pathway that the next hires inherit.
- Clear progression. As the caseload grows, this role is the natural step into senior patient management and team leadership.
Compensation and benefits
- Base salary AUD 55,000–65,000 plus superannuation, depending on clinical experience
- Performance bonus tied to patient progressed to treatment and patient satisfaction
- Office based on the Gold Coast, five minutes from the beach
- Product and clinical training in sleep medicine and oral appliance therapy
- Direct line to the leadership team
How to apply
Apply with your resume and a short note on the patient population you have worked with and the treatment conversations you have run.
Pay: $55,000.00 – $65,000.00 per year
Work Location: In person
