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COMMUNICATION
The position holder will be required to communicate with members of the community of all ages
and backgrounds, Council staff at varying levels, as well as suppliers and vendors, and deliver
training - one to one and in groups.
JUDGEMENT & PROBLEM SOLVING
- The position holder will recognise problems / issues as they arise and resolve them in the
most appropriate manner.
- They will make recommendations and provide solutions / options to problems based on
research, consultation, analysis and in line with existing policies and procedures.
- They will identify ways of making information and support services operate more efficiently.
- They will deal with complaints from customers and identify and respond to customer needs,
referring to supervisor when necessary.
AUTHORITY
- The position holder will be required to make decisions as they arise and resolve them in the
most appropriate manner. They will do so within existing policies and procedures.
- The position holder operates independently on occasion within set parameters, and in
accordance with Council’s Code of Conduct. If need be, refer matters to Information &
Support Services Coordinator.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
ESSENTIAL
1. Diploma in Library and Information Services or equivalent. Eligible for Library Technician
membership of the Australian Library and Information Association (ALIA).
2. Demonstrated knowledge of and experience with information management systems and
computer applications, including technology troubleshooting, and generating system reports.
3. Demonstrated knowledge and experience in metadata creation.
4. Demonstrated ability to work collaboratively as part of a team or independently, with initiative,
flexibility, and enthusiasm.
5. Demonstrated ability to deal effectively and courteously with members of the public with a
proven commitment to customer service.
6. Excellent written and verbal communication skills and interpersonal skills, including
experience in providing training and effective consultation with stakeholders.
7. Proven ability to identify priorities, meet deadlines, and work quickly and accurately under
pressure, with proven ability to analyse and resolve problems.
8. An understanding of Continuous Improvement principles and the ability to be flexible and
responsive to change.
REQUIRED QUALIFICATIONS:
Diploma in Library and Information Services or equivalent. Eligible for Library Technician
membership of the Australian Library and Information Association (ALIA).
DESIRABLE
1. Public Library experience.
2. Experience in website content management.
3. Experience in delivering training.
