At Four Points by Sheraton Perth, we believe great stays start with great people. We're looking for a Front Office Manager who thrives on creating exceptional guest experiences, leading from the front, and building a high-performing team.
This is a hands-on leadership role responsible for the day-to-day operation of the Front Office Department. You'll drive service excellence, develop team capability, own guest satisfaction outcomes, and ensure the smooth operation of a busy hotel environment.
What You'll Be Responsible For
- Leading and developing the Front Office team to deliver outstanding guest experiences.
- Managing daily Front Office operations, including arrivals, departures, room inventory and guest services.
- Driving guest satisfaction, associate engagement, service recovery and Marriott brand standards.
- Coaching, mentoring and developing associates to achieve their full potential.
- Partnering with Housekeeping, Food & Beverage, Sales and Revenue teams to deliver seamless hotel operations.
- Managing departmental performance, labour productivity and operational KPIs.
What We're Looking For
We're interested in capability, leadership and potential. The ideal candidate will bring:
- Proven leadership experience within a hotel Front Office environment.
- Strong guest service and problem-solving skills, with the confidence to manage escalated guest situations.
- Experience using Property Management Systems, preferably Opera Cloud, Opera or similar platforms.
- Strong organisational skills and the ability to perform under pressure in a fast-paced environment.
- A collaborative leadership style with a passion for developing people and building engaged teams.
Non-Negotiables
- Full, unrestricted Australian working rights.
- Availability to work a rotating 24/7 roster, including weekends and public holidays.
- Previous experience leading a Front Office team within a hotel operation at a management capacity.
- Demonstrated proficiency with hotel PMS systems.
- Ability to respond to operational needs as required.
- Proven track record of achieving guest satisfaction, employee engagement, service quality, and operational performance targets.
Why Join Us?
- Be part of Marriott International, the world's largest hotel company.
- Access global career development and growth opportunities.
- Hotel and travel discounts across Marriott properties worldwide.
- A supportive leadership team committed to your development.
- Recognition programs, associate benefits, and learning opportunities.
If you're an experienced hospitality leader who enjoys creating memorable guest experiences and leading high-performing teams, we'd love to hear from you.
Apply now and help shape the guest and associate experience at Four Points by Sheraton Perth.
