Assistant Campus Manager

Kaplan -
Melbourne VIC

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Job Details

Permanent | Full-time
1 day ago

Benefits

Annual leave

Qualifications

Management
Master's degree
Organisational skills
Business Administration
Working with Children Check
Business
Leadership
Communication skills
Information Technology

Full Job Description

Be part of a supportive and values-driven organisation
Help shape exceptional student experiences at Kaplan Business School
Permanent full-time position based in Melbourne
26 days annual leave, including one for your birthday

Role

Kaplan Business School (KBS) is seeking an enthusiastic and people-focused Assistant Campus Manager to join our Student Experience team.

This is an exciting opportunity for a proactive leader who is motivated to deliver outstanding student experiences, developing and influencing high-performing teams, and supporting the day-to-day operations of a vibrant campus environment.

Working closely with the Campus Manager, you will play a key role in ensuring students receive exceptional academic, administrative, and wellbeing support, while contributing to a positive and engaging campus culture. You will collaborate with a wide range of stakeholders across the business, drive student engagement initiatives, and help create an environment where students can thrive.

What success looks like in this role

You will thrive in this role if you are someone who takes ownership, and initiative and uses sound judgement and is comfortable stepping forward when challenges arise. You will be a visible and approachable presence on campus, building strong relationships with students and colleagues while confidently navigating competing priorities. You will bring a solutions focused mindset, know when to act, and when to escalate.

Responsibilities

Take an active leadership role in the day-to-day management of campus operations, ensuring a seamless experience for students, staff and other stakeholders.
Work closely with the Campus Manager to recruit, onboard, develop, and support student-facing staff, fostering a collaborative, accountable and high-performing campus culture.
Lead student engagement initiatives, events, and activities that foster connection and community.
Coordinate and deliver key events, including Orientation and Graduation on both a local and national scale, enabling a consistent student experience across six campuses.
Drive student satisfaction, retention, and wellbeing outcomes, through proactive support and intervention.
Oversee the Student Ambassador Program, including recruitment, engagement, and development of student leaders and volunteers.
Identify opportunities to improve campus processes and the student experience, taking a proactive and solutions-focused approach to emerging issues.
Act as an escalation point for student, staff, and operational matters.
Ensure compliance with relevant policies, procedures, and regulatory requirements while maintaining a safe and positive campus environment.

Requirements

Minimum two years' leadership or management experience in a customer-focused environment.
Tertiary qualification in a relevant discipline.
Strong leadership skills with the ability to motivate, coach, and engage teams.
Demonstrated initiative, sound judgement and a solutions-focused approach, with the confidence to make decisions and escalate appropriately.
Excellent stakeholder management and relationship-building capabilities.
Exceptional verbal and written communication skills.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated experience delivering high-quality customer or student experiences.
Experience within the education, training, or international education sector will be highly regarded.

Applications close 26th August 2026

Kaplan Business School

At Kaplan Business School, we are one of only 23 self-accrediting institutes of higher education in Australia and are recognised globally as an exemplar of international education, quality teaching, student support, employability and academic integrity.

We deliver undergraduate and postgraduate courses in business, IT, analytics, accounting, marketing, management and tourism, and are an integral part of the global Kaplan network that impacts more than 1 million students worldwide each year. Our flagship MBA is among Australia’s largest and most highly regarded.

You would join a collaborative and flexible team who cultivate a culture of innovation and student centricity across six Australian campuses as well as online.

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.

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