- Full-time, with flexible work options available.
- Circa $97,480 plus super (Band 6)
- Exciting opportunity to lead a team of admin staff to deliver sector-leading business and customer services to the public and the Darebin Statutory Planning unit.
- Full-time, with flexible work options available.
- Circa $97,480 plus super (Band 6)
- Heart of Preston location, close to public transport, shops and the Preston Market.
- Exciting opportunity to lead a team of admin staff to deliver sector-leading business and customer services to the public and the Darebin Statutory Planning unit.
- Work with other leaders as part of the Customer and Business Services Unit, City Development and showcase your leadership, continuous improvement skills and leadership skills.
In a fast-growing and constantly evolving metropolitan municipality, a high-performing and collaborative Planning Services team is essential to delivering Darebin’s vision for a more equitable, vibrant and connected city.
As Team Leader, you will oversee the day-to-day coordination of a team of Administration Officers, ensuring the delivery of sector-leading business and customer services to the community and the Statutory Planning Unit. As a key member of the Customer and Business Services leadership team, you will work collaboratively across the building, planning and health portfolios to provide administrative support, drive staff development and champion continuous improvement initiatives.
Working closely with Statutory Planning leaders, you will play a critical role in ensuring that customer service delivery, business processes and supporting systems enable the efficient and effective operation of the Statutory Planning team and the administration of the Darebin Planning System.
If you are passionate about delivering exceptional customer service, leading high-performing teams and driving continuous improvement, we invite you to join our values-driven organisation. This is an opportunity to make a meaningful contribution to the way we work and help protect and enhance the unique character, liveability and community values that make Darebin such a great place to live, work and visit.
We're building Darebin's future - and we're looking for great people to join us.
As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.
You will:
- Lead, develop and support a high-performing team, fostering a culture of collaboration, accountability and service excellence.
- Ensure the consistent delivery of a positive, responsive and customer-focused experience for both internal and external stakeholders.
- Identify, implement and contribute to continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.
- Play a key role in preparing for the move to Council’s new Enterprise Resource Planning system.
- Oversee the administration of statutory planning processes, ensuring compliance with legislative requirements and the timely achievement of statutory timeframes.
- Work collaboratively with planning leaders and key stakeholders to strengthen business systems, improve processes and support the effective operation of the Statutory Planning team.
About you:
Experience leading and developing teams within a busy, customer-focused environment, including the coordination of administrative functions, workflow management and service delivery.
Strong customer service and stakeholder engagement skills, with a commitment to achieving positive outcomes and building effective working relationships.
Well-developed administrative, analytical and problem-solving skills, with the ability to investigate issues, identify practical solutions and maintain a high level of accuracy and attention to detail.
Passion to drive continuous improvement initiatives, streamline processes and enhance operational efficiency and customer experience.
High proficiency in the use and optimisation of information technology systems.
Ability to extract data, analyse and produce reports to support operational performance, business decision-making and reporting requirements.
Excellent written and verbal communication skills, with the ability to prepare reports and correspondence and engage effectively with a diverse range of stakeholders.
Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.
We offer:
- A supportive team environment
- Opportunities for professional development and career growth
- A workplace that values collaboration, integrity, respect and creativity
- The chance to make a real difference
How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.
Applications close on Monday, 3 August 2026 at 11.30pm.
Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.
For a confidential discussion about the role and the opportunity, contact Tarsha Sandefur , Coordinator Customer & Business Services at
[email protected] or via +613 8470 8804.
Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.
Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.
