Are you organised, approachable and passionate about supporting people in your community?
Northern Rivers Community Gateway is seeking a NILs Loans Officer to join our Financial Inclusion team in Lismore. This is a permanent part-time position working 21 hours across 3 days per week.
The No Interest Loans Scheme (NILs) provides people on low incomes with access to safe, fair and affordable credit for essential goods and services. As a NILs Loans Officer, you'll work directly with clients to support them through the loan application process and help deliver an important financial inclusion service to our community.
As a NILs Loans Officer, you will:
- Conduct loan interviews with clients both face-to-face and remotely.
- Support clients throughout the loan application process, including gathering required documentation and following up on outstanding information.
- Prepare and process loan applications in accordance with program and funding guidelines.
- Maintain accurate client records, case notes and information within program databases.
- Maintain appropriate contact with clients regarding loan repayments in accordance with policies and program guidelines.
- Work collaboratively with the NILs team to meet service delivery and funding targets.
- Liaise with Centrelink and other relevant services when required.
- Promote NILs and other Northern Rivers Community Gateway programs and services.
- Contribute to reporting, team meetings, supervision and continuous improvement activities.
About You
We are looking for someone who is organised, confident communicating with people from a range of backgrounds and committed to providing a respectful and non-judgemental service.
To be successful in this role, you will have:
- An understanding of the needs of people living on a low income.
- Relevant qualifications and/or experience to undertake the responsibilities of the role.
- Strong organisational skills and the ability to work flexibly, meet deadlines and achieve service targets.
- Good communication and interpersonal skills.
- Computer literacy and experience using databases and Microsoft Office programs.
- The ability to work effectively both independently and as part of a team.
Experience in microfinance, loans or a related field is desirable but not essential.
What We Offer- Permanent part-time employment - 21 hours across 3 days per week.
- SCHADS Award Level 2.
- Two weeks of additional paid bonus leave over the Christmas period.
- Salary packaging options available to eligible employees, helping increase your take-home pay.
- A supportive, inclusive and values-driven workplace.
- Ongoing professional development and training opportunities.
- Regular supervision and support.
- The opportunity to make a genuine difference for people experiencing financial disadvantage in our community.
About Northern Rivers Community Gateway
Since 1976, Northern Rivers Community Gateway has supported disadvantaged and vulnerable people through welfare, financial inclusion, counselling, children's services, health and community capacity-building programs across Northern NSW and the state.
We are person-centred, values-driven and committed to social justice and the financial and social inclusion of every human being.
Essential Requirements
The successful applicant will require:
- A current NSW Driver Licence.
- A satisfactory National Police Check.
The position is primarily based at 76 Carrington Street, Lismore NSW, with some travel across the NSW Far North Coast and work at other Community Gateway locations potentially required.
Northern Rivers Community Gateway is an Equal Employment Opportunity employer. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the position, please contact:
Tommy Brogden Manager for Wellbeing & Inclusion
Mobile: 0419 288 676
Email: [email protected]
How to Apply
Please submit your current resume and a cover letter outlining your suitability for the role.
Applications close Friday, 18 September 2026.
