JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Title - Operations Manager
Business unit - Property & Asset Management – NSW
Reporting to - Centre Manager
Key stakeholders - Drivas Property Group (Client), JLL, Centre Manager, Regional Operations Manager
Duties & responsibilities
All internal compliance procedures implemented and adhered to
Accountable for complying with company OHS policies and for the implementation of the safety management systems
Establishing quality standards for the facility aimed at meeting or exceeding customer & retailer expectations
Coaching team members on a one-on-one approach to facilitate their performance improvement and personal growth
Producing an annual budget and gaining approvals
Providing a detailed 10 year Capex program that validates annual program and informs owners of long range funding requirements
Develop and implement a strategy to minimise customer and retailer disruption during development
Monitoring on site fitouts on a daily basis
Provide a safe workplace for all team members, customers and visitors by regularly reviewing the workplace for hazards
Co-ordination, control and compliance of all contracts/ service agreements and supervision of onsite contractors
Environmental Management
Management of Essential Services
Monthly Management Report
Performance objectives
Regulatory Compliance
Risk Management
Stakeholder Relationship and Communication
People Management
Budgets & Reporting
Capital Expenditure
Development Activity
Tenancy Delivery
Occupational Health & Safety
Key skills
Excellent time management and ability to work to deadlines are essential
Well organised, self-starter who can manage a range of competing priorities and projects
Well organised, self-starter who can manage a range of competing priorities and projects
Ambitious with high level of energy and commitment
Can resolve complex / technical issues in a practical manner
Team player with communication and influencing skills
Ability to work independently and make decisions
Must display strong initiative and skills to ensure that ongoing changes affecting facilities management are anticipated and managed
Professional presentation skills: engages an audience, creates interest and excitement, simplifies potentially complex items and makes them simple to enable effective understanding and learning of the information and message for all
Tenacious, won’t give up attitude determined to accomplish the best outcome; firm resolve
Communicates courteously and proactively, learns customers short and long-term needs, understands and appreciates issues from customer’s perspective
Employee specification
Experience in property facilities management including exposure to managing to regulatory requirements
Strong technical knowledge of building operations, legislation and management skills
Experience in managing contractors on-site and meeting appropriate standards
Experienced in Work Health & Safety (WH&S) and environmental management requirements
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
