At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking a Senior Advisor Clinical Governance and Performance to lead organisation-wide quality, safety and performance improvement initiatives that make a real difference to patient outcomes. This strategic role will strengthen clinical governance systems, drive continuous improvement, and support the delivery of safe, effective and connected care across Ambulance Victoria.
We have both a full-time fixed-term position (12 months) and a full-time ongoing position available. While flexible and hybrid working arrangements are supported, the successful applicant will be required to maintain a regular presence at our Blackburn North Business Centre office in line with Ambulance Victoria's hybrid working model.
About the role
Reporting to the Principal Quality Performance Analyst/Program Lead Improvement & Innovation responsibilities of this position include but are not limited to:
- Partner with operational leaders and teams to strategically advise, guide and support the implementation of Best Care, ensuring clinical governance and performance improvement are embedded into business as usual
- Monitor, analyse and triangulate audit, performance, risk and evaluation data to identify trends, unwarranted variation and emerging system risks
- Lead and support organisation-wide quality improvement approaches that prioritise sustained, system-level improvement over isolated initiatives
- Co-lead organisational readiness for regulatory, industry and accreditation requirements, including the NSQHS Standards
About you
The successful candidate will hold a tertiary qualification in healthcare or a related discipline (or be working towards one), supported by significant relevant experience, or possess an equivalent combination of training and professional experience. Relevant certifications and/or demonstrated experience in Improvement Advisory/Coaching, Project Management, Change Management, Clinical Governance, or Advanced Data for Improvement are desirable. A postgraduate qualification at Master's level, or progress towards one, will be highly regarded.
Other requirements include but not limited to:
- Demonstrated experience applying quality improvement methodologies, systems thinking and clinical governance principles to drive improvements in quality, safety and organisational performance
- Proven ability to analyse performance, audit, risk and improvement data to identify trends, inform decision-making and support evidence-based improvement initiatives
- Experience planning, leading and supporting quality improvement activities in partnership with operational and clinical stakeholders, with a sound understanding of the National Safety and Quality Health Service (NSQHS) Standards and associated assurance requirements
- Highly developed communication, stakeholder engagement, analytical and problem-solving skills, with the ability to manage competing priorities, provide clear evidence-informed advice and deliver outcomes in a dynamic environment
Working at Ambulance Victoria
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work /life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we use our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.
This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.
How to apply
Your application is an integral part of the selection process and should include:
- Cover letter outlining your experience and interest in the position
- Current resume
As part of submitting your application you will be asked to respond to the following questions:
- Describe your experience in clinical governance, quality improvement and/or patient safety, including a quality or safety initiative you have led or contributed to and the outcomes achieved?
- Describe a time when you used performance, audit, risk, clinical or quality data to identify an issue and drive improvement. What actions did you take and what outcomes were achieved?
- Outline your experience using performance, audit, risk or clinical data to identify issues and drive improvement. What types of data have you worked with, and how have you used it to influence outcomes or decision-making.
Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.
Applications must be submitted by 11.59pm (AEST) on Friday 18 September 2026.Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.
For further information, please refer to ‘Applying for a position with Ambulance Victoria ‘. For any further queries please contact recruitment via [email protected] or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected]. gov.au and a member of our Recruitment & Selection team will be in touch.
