Organisation/Entity: Transport For NSW
Job category: Policy
Job location:
Parramatta, NSW, AU, 2150
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Job reference number: 110909
Employment type: Permanent Full-Time
Salary range: $122570.0-$122570.0
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You can be part of the team that enables significant service improvements for our people.
If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.
In this role, you'll:
Lead the administration, support, and continuous improvement of business applications, including Salesforce, ensuring system reliability, data integrity, security, and compliance.
Partner with stakeholders to design and deliver system enhancements, workflow automation, technical solutions, and process improvements that meet business needs.
Manage user access, security permissions, reporting, and governance activities across business systems, including Salesforce administration and support.
Deliver meaningful insights through data analysis, dashboards, and reporting to support operational performance and informed decision-making.
Develop user capability through training, documentation, testing, and ongoing support while contributing to system upgrades, releases, and change initiatives.
The team also comes together in person for activities such as branch all-in days, training sessions, planning workshops and collaborative work.
For more information on this position and business unit, view the role description and information pack.
About you
Demonstrated experience administering and supporting enterprise applications, including Salesforce, with expertise in configuration, user access management, workflow automation, reporting, and system support.
Strong technical capability in system administration, data management, database maintenance, integration, testing, and information security practices.
Proven experience delivering system projects, enhancements, and business improvement initiatives using structured project management methodologies.
Experience developing system documentation, training materials, user guides, and providing specialist technical support to a diverse stakeholder group.
Knowledge of regulatory, compliance, or case management environments, supported by strong analytical, problem-solving, and stakeholder engagement skills.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Wednesday 2 September 2026
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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