Reporting to the Culinary Director, the Food & Beverage Manager is responsible for overseeing all food and beverage operations, including restaurant, beverage, and room service operations. The role is accountable for driving guest and employee satisfaction, maintaining exceptional service standards, and achieving or exceeding financial objectives. The successful candidate will demonstrate strong knowledge of applicable food and beverage laws and regulations, while developing and implementing strategic business plans to support the ongoing success and growth of the Food & Beverage division.
Candidate Profile Education and Experience
- High school diploma or equivalent; minimum 4 years' experience in food and beverage, culinary, or a related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; minimum 2 years' experience in food and beverage, culinary, or a related professional area
Candidates must possess unrestricted working rights in Australia to be considered for this position. Sponsorship is not available.
Core Work Activities Developing and Maintaining Budgets
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food & Beverage departments.
- Maintains a positive cost management index for restaurant operations.
- Utilizes budgets to understand and achieve financial objectives.
Leading the Food & Beverage Team
- Manages all Food & Beverage departments
- Supervises and manages employees while overseeing day-to-day operations. Understands employee positions sufficiently to perform duties in their absence when required.
- Utilizes strong interpersonal and communication skills to lead, influence and motivate others. Demonstrates integrity, sound business judgement and leadership by example.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for service excellence.
- Provides exceptional support and customer service to employees.
- Responds quickly and proactively to employee concerns.
- Promotes a learning culture focused on continuous improvement and professional development.
- Provides proactive coaching and counselling to team members.
- Encourages and builds mutual trust, respect and cooperation among team members.
- Monitors and maintains employee productivity levels.
- Develops goals and action plans to prioritize, organize and accomplish departmental objectives.
- Provides leadership, vision and direction to align and achieve departmental goals effectively and efficiently.
- Sets clear expectations with employees and team leaders and ensures recognition is provided when expectations are exceeded.
Ensuring Exceptional Guest Service
- Delivers exceptional customer service at all times.
- Responds quickly and proactively to guest concerns.
- Understands and champions the property's service culture.
- Drives alignment across employees, team leaders and managers to deliver a consistent luxury guest experience.
- Establishes and communicates service expectations for all internal and external guests.
- Takes ownership of guest complaints and concerns until resolution is achieved.
- Ensures all events and guest experiences meet or exceed established standards.
- Delivers service that goes above and beyond to drive guest satisfaction and loyalty.
- Improves service standards by understanding guest needs and providing guidance, feedback and coaching to team members.
- Acts as a role model by demonstrating professional and service-focused behaviours.
- Manages daily operations, drives quality standards and ensures guest expectations are consistently met.
Managing and Conducting Human Resource Activities
- Provides guidance and direction to team members, including setting performance standards and monitoring performance.
- Conducts timely and constructive performance reviews.
- Promotes Fair Treatment and Open Door policies.
- Identifies development opportunities and coaches, mentors and supports employees to enhance their skills and knowledge.
- Identifies training needs and facilitates formal and informal learning opportunities.
- Develops action plans to address improvement areas and build on strengths identified through employee engagement and guest satisfaction feedback.
Additional Responsibilities
- Complies with all corporate accounting procedures.
- Provides information to supervisors, colleagues and team members through written, verbal and electronic communication.
- Analyses information and evaluates results to determine the most effective solutions to operational challenges.
- Drives effective departmental communication through operational logs, departmental meetings and property-wide meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
