The Company
Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 420 employees and have 12 office locations in Australia, and New Zealand.
With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity, relentless focus on safety and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.
The Role
Some of the key responsibilities will include:
- Develop and configure Salesforce components (Flows, Apex, LWC, page layouts, etc.) in line with user and system requirements.
- Collaborate with the Platform Manager on roadmap items, sprint cycles, and change control.
- Manage day-to-day administration tasks including user setup, permission sets, profiles, and data management.
- Develop and support Experience Cloud site and Develop AgentForce configurations.
- Assist with system design and implementation of enhancements across Sales, Service, Field Service, and Experience Cloud modules.
- Support API integration across platforms including Pronto (ERP), MS365, SharePoint, Procore, MuleSoft, and 1Breadcrumb.
- Leverage tools such as PDF Butler and MuleSoft for automation and document generation.
- Adhere to security best practices, manage field-level and object-level security, and perform regular audits.
- Monitor system health and performance, proactively identifying and addressing issues.
- Implement Security Best Practices: Advise on and implement Salesforce Security best practices to maintain system integrity.
- Address Performance Issues: Collaborate with analysts to resolve application performance issues, ensuring system efficiency and reliability.
- Conduct UAT and deployment testing in collaboration with the platform team.
- Maintain technical documentation including configuration changes, process automations, and release notes.
About You
We are looking for a candidate who will demonstrate their similar Salesforce administration experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes:
- Proven experience as a Salesforce Systems Analyst (ideally 4 + years)
- Strong experience in Sales Cloud, Service Cloud, Field Service, and Experience Clouds
- Demonstrated experience working with AgentForce, PDF Butler, and API integrations
- Experience integrating Salesforce via MuleSoft or similar middleware into external systems (e.g. ERP, construction software, MS365)
- Strong analytical skills with the ability to troubleshoot and resolve issues effectively
- Knowledge of Apex, SOQL, Flow Builder, Lightning App Builder, and custom metadata types
- Experience with other platforms or coding environments highly regarded
- Salesforce Administrator and Platform App Builder certifications preferred
Culture
At VAE, our people live and breathe our Non-Negotiables. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.
Diversity & Inclusion
At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.
If you’re ready to be part of a company that values you and your skills and contributions, we’d love to have you on board! Please apply and join us at VAE.
Work Location: In person
