Lead the Accommodation Team at a Thriving Airlie Beach Icon
Reef Gateway Hotel is a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations — with even more ahead for the property.
Reporting to the Venue Manager, you'll oversee the day-to-day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency.
This role is ideal for a strong hospitality leader who enjoys balancing guest service, operational management and team leadership while creating memorable guest experiences.
What's on Offer
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Salary package of $79,550
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Career progression opportunities across Australian Venue Co. venues
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Staff discounts across food and beverage
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Supportive and energetic team culture
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Opportunity to be part of a busy, well-established Airlie Beach venue currently undergoing exciting renovations
Key Responsibilities
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Lead day-to-day accommodation operations
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Oversee reservations, check-in/check-out and room allocation processes
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Maintain high standards across guest experience, cleanliness and presentation
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Manage guest feedback and customer service recovery professionally
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Supervise, train and support accommodation team members
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Ensure compliance, safety and operational procedures are followed
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Complete operational reporting and support continuous improvement initiatives
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Monitor occupancy, room standards and operational efficiencies
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Support a positive, accountable and high-performing team culture
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Work closely with the broader venue team to deliver a seamless guest experience
What We're Looking For
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Previous experience within accommodation, hotel or hospitality management
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Experience using RMS or a similar property management system is essential
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Strong knowledge of reservations and accommodation operations
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Excellent leadership, communication and organisational skills
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Ability to manage competing priorities in a fast-paced environment
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Strong guest service and problem-solving skills
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Hands-on leadership style with strong attention to detail
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Flexible availability including weekends and peak periods when required
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A proactive operator who takes pride in standards, team culture and guest experience
If you're looking for your next hospitality leadership opportunity within a vibrant and growing venue group, we'd love to hear from you.
Apply now and join the team at Reef Gateway Hotel.
