Samsung Authorised Service Centre – Mobile Phone Repair Technician / Customer Service
Full-Time | Part-Time | Sub-contract
Join South Australia's Samsung Authorised Service Centre
Join Samsung Authorised Service Centre, we are committed to delivering premium repair services using genuine Samsung parts, state-of-the-art diagnostic technology, and exceptional customer service.
With our continued growth and expansion, we are seeking motivated, customer-focused individuals to join our professional and dynamic team.
About the Role
This is a hands-on position combining technical repair work with front desk customer service. You will be responsible for delivering an outstanding customer experience while carrying out high-quality smartphone repairs in accordance with Samsung's strict repair standards.
Whether you are an experienced technician or have strong customer service skills with a passion for technology, we encourage you to apply.
Key Responsibilities
- Diagnose and repair Samsung smartphones and tablets
- Perform screen, battery, charging port, camera and other hardware repairs
- Complete warranty and non-warranty repairs following Samsung procedures
- Conduct quality testing before returning devices to customers
- Book in repair jobs and explain repair processes to customers
- Answer phone calls, emails and online enquiries
- Process payments, invoices and customer collections
- Maintain accurate repair records and documentation
- Recommend accessories and additional protection products where appropriate
- Maintain a clean, organised and professional work environment
- Work collaboratively with technicians and the customer service team
What We're Looking For
- Previous mobile phone /tablet repair experience
- Previous experience working at a Samsung Authorised Service Centre is highly regarded.
- Customer service or retail experience preferred
- Passion for technology and electronics
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- High attention to detail
- Ability to work efficiently in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable, punctual and team-oriented
- Experience with Samsung, Apple or Android devices is advantageous
What We Offer
- Opportunity to work for Samsung Authorised Service Centre
- Comprehensive technical and product training
- Career development and advancement opportunities
- Modern workshop with genuine Samsung tools and equipment
- Supportive and friendly team culture
- Competitive salary based on skills and experience
- Employee discounts across our products and services
- Long-term career opportunities within a growing Australian business
How to Apply
If you're passionate about technology, enjoy helping customers, and want to build a rewarding career with one of South Australia's most respected repair companies, we'd love to hear from you.
Click Apply Now and submit your resume together with a short cover letter outlining your experience and why you would like to join the team.
Pay: From $55,000.00 per year
Benefits:
Application Question(s):
- Are you based in Australia?
Licence/Certification:
- Australian driving Licene (Preferred)
Work Location: In person
