Cloud Product Owner
Clerk Grade: 11/12
Salary Range:
Employment Type: Ongoing, Full-Time
Location: Parramatta & McKell - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
- Ensure that shared infrastructure cloud platform delivers sustainable value to both internal and external customers while shaping the future of cloud service delivery, driving efficiency, reliability, and customer satisfaction.
- Define and drive the strategic direction of the cloud infrastructure platform across a multi-cloud, multi vendor technology environment, ensuring a clear product vision and roadmap and alignment with business and customer needs.
- Lead the full lifecycle of cloud services, transforming how cloud services are delivered from ideation and deployment to operation, maintenance, and eventual decommissioning, maintaining a comprehensive service catalogue, establishing proper governance frameworks and ensuring all services meet rigorous security and compliance standards.
- Collaborate with architects and engineers to design, build, and maintain standardized cloud services with appropriate security, compliance, governance and operational guardrails.
- Lead and develop strong relationships with internal and external customers to understand requirements and ensure the platform delivers maximum value.
- Lead and oversee platform operations, incident management, and service resilience, minimizing downtime and ensuring stability through proactive monitoring and automation.
- Drive automation initiatives, optimize platform efficiency, and reduce technical debt to improve scalability, security, and performance.
- Lead and provide guidance, mentorship, and support to the platform engineering team, fostering a culture of autonomy, innovation, and continuous improvement.
About You
The successful candidate must demonstrate strong capabilities in:
- Ensure that shared infrastructure platform delivers sustainable value to both internal and external customers while shaping the future of cloud service delivery, driving efficiency, reliability, and customer satisfaction.
- Define and drive the strategic direction of the cloud infrastructure platform across AWS and Azure, ensuring a clear product vision and roadmap and alignment with business and customer needs.
- Lead the full lifecycle of cloud services, transforming how cloud services are delivered from ideation and deployment to operation, maintenance, and eventual decommissioning, maintaining a comprehensive service catalog, establishing proper governance frameworks and ensuring all services meet rigorous security and compliance standards.
- Collaborate with architects and engineers to design, build, and maintain standardized cloud services with appropriate security, compliance, governance and operational guardrails.
- Lead and develop strong relationships with internal and external customers as well as our technology partners in order to understand requirements and ensure the platform delivers maximum value.
- Lead and oversee platform operations, incident management, and service resilience, minimizing downtime and ensuring stability through proactive monitoring and automation.
- Drive automation initiatives, optimize platform efficiency, and reduce technical debt to improve scalability, security, and performance.
- Lead and provide guidance, mentorship, and support to the platform engineering team, fostering a culture of autonomy, innovation, and continuous improvement.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
For enquiries relating to recruitment please contact Bryan Kreltszheim via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 2nd September 2026 @9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
