WesTrac is seeking a customer-focused and organised Parts Sales Coordinator to join our Dubbo Branch. Reporting to the Parts Supervisor, this role is responsible for coordinating parts sales activities, delivering outstanding customer service, and supporting customers with accurate and timely parts solutions. You will work closely with internal departments and external customers to ensure seamless parts ordering, sales, and supply processes while contributing to branch sales growth and customer satisfaction.
- Provide exceptional customer service and support for all parts sales enquiries, orders, and quotations.
- Coordinate parts orders from receipt through to fulfilment, ensuring accuracy and timely delivery.
- Develop and maintain strong relationships with customers, identifying opportunities to grow parts sales.
- Liaise with warehouse, service, and logistics teams to ensure efficient parts availability and delivery outcomes.
- Maintain accurate customer, inventory, and sales records within company systems.
- Proactively identify and promote parts solutions, campaigns, and product offerings to support customer needs.
- 50 hour work week + on-call roster
- Previous experience in parts sales, customer service, internal sales, or a similar coordinating role.
- Strong communication and relationship-building skills with a customer-focused approach.
- Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Sound computer skills with experience using ERP, inventory management, or sales systems.
- Knowledge of heavy equipment, mining, construction, agricultural, automotive, or industrial parts environments is desirable.
- Strong problem-solving skills and the ability to work collaboratively within a team environment.
- Forklift license or willing to obtain
- Paid Parental Leave & Secondary Carers Leave
- Salary Sacrificing and Novated Leasing
- Income Protection Insurance
- More than 600 retail discounts including Coles, Petbarn, Virgin, HOYTS & Crown
- Purchased Leave Program and RDO options available
- Discounted Health Insurance
- Fitness Passport providing access to multiple gyms across Australia
- Employee Assistance Program (EAP) for you and your immediate family
- Personal and Team Recognition through our Made for More Awards
- Internal Career Progression Opportunities
- Training and development through our award-winning WesTrac Institute
- Opportunity to receive a referral bonus for applicable roles
- Free parking
- Access to site-specific wellbeing initiatives and facilities where available
with your resume or contact our Recruitment Team on 1300 797 028. Please reference vacancy number #5629.
Successful applicants will be required to complete a satisfactory National Criminal History Check and a Pre-Employment Medical as part of the Recruitment Process.
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
