We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.
As our Senior eCommerce Operations Senior Specialist, you will support the delivery of exceptional online customer experiences across our brands – Sunglass Hut, OPSM, Ray-Ban and Oakley.
Reporting to the Senior eCommerce Operations Manager, you'll support the day-to-day operations of our ecommerce ecosystem, contributing to continuous improvement across customer experience, fulfilment, omnichannel operations and digital platforms.
Working closely with Technology, Customer Care, Retail Operations, Supply Chain, Digital Product and external partners, you'll help identify operational issues and opportunities for improvement, supporting the delivery of effective solutions that enhance the customer experience.
This role is ideal for someone who enjoys problem-solving, working collaboratively across teams and developing their experience in ecommerce and digital operations.
Your Responsibilities
- Support the day-to-day operational performance of our ecommerce platforms, helping to deliver a seamless customer experience across multiple brands.
- Support cross-functional initiatives that improve ecommerce capabilities, digital experiences and operational processes.
- Support platform releases through User Acceptance Testing (UAT), issue triage, testing and post-launch monitoring.
- Identify opportunities for process improvement and support the implementation of changes that enhance customer journeys and omnichannel capabilities.
- Work closely with Customer Care, Retail Operations, Distribution Centres, Technology and Digital teams to investigate and resolve operational issues.
- Monitor operational KPIs, Gross-to-Net performance and supply chain metrics, providing insights and highlighting opportunities for improvement.
- Maintain operational processes, documentation and reporting to support consistent ways of working.
- Provide support to the Senior eCommerce Operations Manager on operational initiatives and projects.
About You
- 2-3 years’ experience in ecommerce or omnichannel operations, ideally within a retail environment.
- Proven ability to lead cross-functional projects and drive operational improvements.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
- Experience working with ecommerce platforms, CMS technologies and digital release processes, including User Acceptance Testing (UAT).
- A customer-first mindset and a passion for continuous improvement in a fast-paced environment.
Working at EssilorLuxottica
A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:
- Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
- Up to 50% off Oakley eyewear and apparel throughout the year.
- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
- Abundance of local cafes, a major shopping centre and close to public transport facilities
- Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
- Wide range of career opportunities across the EssilorLuxottica network
- Complimentary full-time concierge services offering an exclusive hotel-style experience!
- Options for a hybrid working environment
Next Steps
To be considered for this opportunity, please click apply and send your resume today.
*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*
To be considered for this opportunity, please click apply and send your cover letter and resume today.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
