Pramac (a Generac Company) | Minto, NSW 2566 | Full-time
Pramac, a Generac Company, leads the evolution to more resilient, efficient, and sustainable energy solutions. Since 1966, we've been a global benchmark in the production of generators and warehouse material handling equipment. Operating in over 150 countries with 17 branches and 8 manufacturing plants, we're proud to provide innovative products for diverse markets worldwide.
As a leader in power generation, we strive to deliver top-quality performance while maintaining a collaborative and inclusive work culture. With Pramac Racing in MotoGP and cutting-edge technological advancements, we bring passion, innovation, and performance into everything we do.
We're looking for an organised and customer-focused Internal Service Sales Coordinator to join our Aftersales and Service team at our Minto branch. Reporting to the Service Director, you'll provide sales and administrative support across our service operations — from order processing and invoicing through to RMA management and CRM administration. This is a great opportunity to be the connective tissue between our Service, Sales, Finance, Purchasing and Warehouse teams, keeping customer orders moving accurately and on time.
Competitive salary and benefits package
A supportive, collaborative team environment
Opportunities for professional growth and development
Employee product discounts
The stability of an established global business, backed by a growing local team
Coordinate internal sales and service-sales administration, supporting the Sales and Service teams day to day
Maintain accurate customer, sales and service information in Simpro and Salesforce
Prepare and process order paperwork, invoicing and RMAs in line with company procedures
Coordinate stock allocation, dispatch and customer delivery tracking
Liaise directly with customers on orders, delivery status and enquiries
Maintain Sales Order Progress reporting and capture supplier invoices accurately in Oracle
Support the wider team with general administrative duties as required
Excellent administration and computer skills, confident using Excel, Word and Oracle
Strong written and verbal communication with a genuine customer-service focus
Highly organised, accurate, and comfortable managing multiple competing priorities
Experience with Simpro, Salesforce or a similar CRM/service-management system is advantageous
Ability to build effective working relationships with internal and external stakeholders
At Pramac, we don't just build products; we build careers. Join a growing team where your organisation and customer focus will make a genuine difference every day.
