CUSTOMER SERVICE
We are seeking an organised and detail-focused Sales Support & Data Entry Coordinator to support our customers, Sales team and warehouse operations.
This position is ideal for someone who enjoys accurate data entry, order processing, customer service and keeping day-to-day administration running smoothly. You will manage customer information, prepare quotes, enter orders and coordinate deliveries from initial enquiry through to completion.
Key responsibilities
- Accurately enter and process customer orders.
- Prepare quotes, picking slips, invoices and other sales documentation.
- Follow up outstanding quotes and maintain accurate status records.
- Respond to customer enquiries regarding pricing, stock availability, orders and deliveries.
- Maintain and update customer records, pricing information and database details.
- Check orders and documentation for accuracy before processing.
- Coordinate with the Sales team and warehouse to ensure orders are completed and dispatched on time.
- Monitor customer orders and provide timely progress updates.
- Follow up late or missing deliveries with freight providers.
- Resolve general order, invoicing and delivery queries.
- Manage customer enquiries by phone and email.
- File and maintain accurate electronic records and supporting documentation.
- Assist with general sales administration and reporting.
- Communicate relevant information to customers and internal teams within required timeframes.
- Follow company procedures relating to order processing, customer records and administration.
About you
You are accurate, dependable and comfortable working with a high volume of information. You take pride in getting the details right and can manage competing priorities without losing track of customer commitments.
You will ideally bring:
- Previous experience in data entry, sales administration, order processing or customer service.
- Fast and accurate keyboard and data-entry skills.
- Strong Microsoft Office and general computer skills.
- Excellent attention to detail.
- Clear and professional written and verbal communication skills.
- Strong organisational and time-management abilities.
- The confidence to communicate with customers, sales staff, warehouse personnel and freight providers.
- The ability to follow established processes and maintain accurate records.
- A practical approach to resolving order and delivery issues.
- A positive, team-oriented attitude.
- Experience working in a B2B or B2C sales support environment is advantageous.
Why join us?
This is a varied and important support position where accuracy, organisation and customer service make a genuine difference. You will work closely with the Sales and warehouse teams while taking ownership of customer records, order administration and delivery follow-up.
If you are organised, customer-focused and known for getting the details right, we would like to hear from you.
Apply now with your résumé and a brief cover letter outlining your relevant experience.
Sign up now at Workahub.com.au to be considered
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THE WORKAHUB TEAM
Pay: $70,000.00 – $75,000.00 per year
Benefits:
- Employee mentoring program
Experience:
- Direct sales: 2 years (Required)
- Customer Service: 2 years (Required)
- Data Entry : 2 years (Required)
- Working in a team environment: 2 years (Required)
Work Location: In person
